Shift Lead (Key Holder)

Sandbox VR Store ExperienceWe're Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that's surviving a zombie apocalypse or battling on the high seas. Since 2017, we've led the industry in location-based VR. Join us and help build the future of entertainment!Interested in working at Sandbox VR? Sneak peek of our store experience HERE.What You Will Be Doing:Create unforgettable guest momentsGreet guests with energy and invite them into an exciting, welcoming environmentGuide guests through the VR journey: arrival, gearing up, gameplay, and wrap-upProactively share offers (F&B, repeat visits, gift cards) to boost engagementBe a tech & experience expertMaster our proprietary tech and keep gear calibratedTroubleshoot issues smoothly and provide real-time, light-hearted updates to guestsCommunicate with management and tech support when issues arise, clearly and quicklyKeep things running smoothlyMaintain a spotless, high-energy store that meets Sandbox VR standardsSanitize gear thoroughly and display materials/gift cards to brand expectationsPrepare iPads, body trackers, and gear before and after every sessionShift leadership & coachingOpen/close the store, manage daily audits, break schedules, and labor spendRun shift check-ins, coach in real time, and train new hiresEnsure team performance, morale, and guest service standards remain highWhat We Are Looking For:Egoless & coachable: You take feedback well and pitch in wherever neededAdaptable & proactive: You're resourceful, self-driven, and good with changeTeam-focused: You stay positive and celebrate group winsReliable: On time, in uniform, and ready to shinePhysically able: On your feet, some lifting (up to 40 lb), occasional stairsWeekend availability: RequiredLeadership: 1+ year in retail/hospitality leadershipBenefits:Paid sick time + 401(k) matchCommuter benefits (transit + parking)Referral bonuses + employee discountsFree VR sessions$16.80 - $16.80 an hourNote: Evening and weekend availability may be required depending on the business' needs.