Senior Associate, Travel Expense & Implementation Consultant

Join a dynamic team at the forefront of payment, expense, and invoice innovation. At Chase Travel Consulting Services, we empower our clients with strategic solutions and ongoing support, helping them optimize their financial operations and achieve their business goals. If you are ambitious and resourceful, this is your opportunity to make a meaningful impact.As a Senior Consultant within Chase Travel Consulting Services, you will serve as a trusted advisor to Chase Travel's premier clients, leading Concur Expense and Invoice implementations and helping organizations modernize their travel and expense programs. You will guide clients through the full implementation lifecycle, including process assessment, requirements gathering, solution design, configuration, testing, deployment, training, and post-go-live support. Working closely with client stakeholders and implementation teams, you will leverage your Concur expertise to deliver scalable solutions, drive user adoption, optimize business processes, and support successful organizational change.Established as TCG Consulting, Chase Travel Consulting Services offers a suite of flexible services to bring organization’s travel program to the next level. Our decades of experience combined with our patented TCO-TMPE approach enable organizations to achieve scalable alignment to broader company goals. Operationally, the Total Cost of Ownership for Travel, Meetings, Payment & Expense approach enables increased spend under management, capturing all sources of program cost and yielding scalable savings and revenue opportunities.Job ResponsibilitiesCollaborate with clients & other departments to craft domestic or global functional design requirements and translate these into application solutionsTranslate and communicate client technical product needs to internal and external partnersAdvise clients on best practices and industry standards. Ability to “sell” clients on best practice standards during design phasesEvaluate client business processes to determine ideal services and/or support requiredRecognize business process inefficiencies and provide recommendations for improvementsAssist client with communication plans and training materialsConduct and validate process and needs assessments to perform tailored and effective product demonstrations either remotely or on-site at a prospect’s locationConfigure new software implementations or optimization changesAssist with responses to requests for proposals (RFP’s)Travel onsite to clients as requestedRequired qualifications, capabilities, and skillsBachelor's degree (or higher degree) required with emphasis on financial analysis, accounting, computer science, business analysis or similar field or equivalent work experienceDemonstrated experience leading or supporting Concur implementations, with additional experience in expense processing, accounts payable, consulting, or other Expense Management Systems (EMS) such as Emburse, Brex, Ramp, Navan, Coupa, Workday, or Oracle.Project Management experience specifically on implementation teamsProven track record of delivering results and practical project management techniquesWorking knowledge of various expense management systems (Concur, Emburse, Brex, Ramp, Navan, Coupa, Workday, Oracle)Working knowledge of various invoice management systems (Ariba, Concur, Emburse, Coupa)Well organized, highly motivated, process driven and results-oriented with the ability to balance priorities, work under pressure and assume responsibility in a multi-tasking environmentAbility to work independently, capable of handling multiple projects, and deadlines simultaneouslyStrong interpersonal, customer service, and written and verbal communication skillsEffective and efficient skills using Microsoft Office tools especially Word, Excel, PowerPointProficiency and experience reviewing, analyzing, and reconciling data with a strong attention to detailPreferred qualifications, capabilities, and skillsSuccessfully manage competing priorities and expectations Ability to quickly adapt to changing ideas and prioritiesStrong self-direction in managing day-to-day priorities and assisting Associates in required daily tasks Strong sense of project ownership and time managementAble to multi-task as needed to meet daily work and project deadlineAble to reach beyond internal networks to expand and leverage industry data and insightsFlexible work environment to adapt to global client requirementsApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies. Full timePosting Date: 2026-09-09