Manager, Operations

Job Description

Job Description

JOB SUMMARY/PURPOSE

Manages the gas distribution functions for a specific service area. Responsible for operation and maintenance of the underground distribution system, customer service, and accounting activities to ensure dependable gas service is supplied to all customers. Represents the company in the community, maintains effective customer relations, and provides a high-profile presence with active community involvement.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Monitor operations and accounting activities to ensure consistent compliance with regulatory requirements and tariffs, operating standards, company policies, guidelines, and processes
• Ability to gauge and satisfy customer expectations when making business decisions
• Ability to identify solutions to problems with creativity and innovative thinking
• Ability to make sound business decisions
• Ability to anticipate new situations and/or changing demands and respond proactively to enhance the company’s performance
• Ability to use initiative, good judgment, and tact to complete assigned tasks
• Ability to collaborate across functional boundaries to improve business processes

• Ability to utilize mainframe systems (Oracle), electronic mail, and personal computer software (MS Windows, Excel, Word) proficiently
• Ability to recognize technical issues with relative ease
• Ability to prioritize and schedule tasks, manage several projects at one time, pay attention to detail, and demonstrate good organizational skills
• Ability to work successfully in a team environment or individually
• Ability to comprehend, explain, teach, design, and implement processes, policies, and procedures
• Must have knowledge of company functions and reasoning behind key policies, practices, and procedures
• Must have knowledge of accounting and business operations at area office level
• Able to demonstrate commitment to compliance with applicable laws and regulations, the company’s Ethics and Compliance Code of Conduct, and other company policies and procedures consistently; able to take all required training courses by required deadlines
• Able to demonstrate respect for all individuals and adhere to the company’s values and business practices consistently
• Monitor operations and accounting activities to ensure consistent compliance with regulatory requirements and tariffs, operating standards, company policies, guidelines, and processes
• Cultivate relationships with business leaders, elected officials, community contacts, and appointed regulatory staff members to achieve business results
• Investigate fire and explosion sites to evaluate the extent of company liability and protect against possible fraudulent property damage claims
• Make speeches and presentations to elected officials, community groups, and employees
• Able to operate a personal computer, either a desktop or laptop.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor’s degree from an accredited college in business administration, marketing, engineering, or related field [QC1]
• In lieu of a degree, a minimum of 8 years of experience in one of the following: gas operations, accounting, engineering, or related field.
• Requires a minimum of 5 years of experience[QC2] in one of the following: gas operations, accounting, engineering, or related field, including a minimum of 3 years of experience in a leadership capacity.
• Ability to demonstrate effective oral and written communication skills
• Strong knowledge of computers and related technology
• Strong communication and organizational skills
• Able to provide a valid driver’s license and a safe driving record as determined by the company
• Ability to receive and interpret directives and complete tasks
• Excellent leadership skills
• Strong decision-making skills
• Ability to testify in regulatory proceedings on matters related to operations
• Ability to manage multiple activities and changing priorities
• Ability to work well under pressure
• Self-motivated and dependable team player
• Ability to recognize hazards in the workplace and mitigate the hazards
• Ability to maintain and care for company equipment properly and safeguard assets
• Ability to meet the public in a pleasant and tactful manner and recognize the importance of delivering a high level of customer service
• Demonstrated acceptance of a diverse and inclusive work environment and customer base

Minimum experience required of the position

Minimum knowledge, skills, and abilities preferred of the position

• Ability to recognize opportunities for process improvement and enact change; ability to lead and participate in problem solving teams as required
• Ability to demonstrate strong interpersonal skills; listening ability to communicate effectively with co-workers, customers, the community, and regulators
• Manage the gas distribution functions for operation and maintenance of the underground distribution system; may direct individual employees and crews or may manage supervisor of service, construction and maintenance, and/or operations
• Ability to cultivate relationships and partner with business and community contacts to achieve business results
• None

Any certificates, licenses, etc. required for the position

Physical Requirements

• Able to sit for extended periods of time.

• Able to operate a copy machine, fax machine, calculator, telephone, and other miscellaneous office equipment.

• Able to exert up to 10 lb of force occasionally and/or a minimal amount of force frequently to lift, carry, push, or move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Able to work in fast paced environment with high daily pressure to meet deadlines.

• Able to work in a normal office environment with occasional travel to off-site locations and stay overnight as required.

• Able to remain in the service area during emergency events and assume responsibilities assigned by the company to aid in restoration efforts.

• Able to work more than 40 hours per week as required to meet established deadlines and accomplish objectives.

• Work is predominately done while standing or sitting.

Notice: As a safety sensitive position, compliance with Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) drug and alcohol regulations is required, including but not limited to pre-employment drug testing and background screening.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at

Delta Utilities and associated entities are equal opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

[QC1]Is this a requirement?

[QC2]Is this assuming the candidate has a degree? So an additional 3 years of experience would be needed in the absence of a degree?