Business Systems Analyst Master
vTech Solution
Job Summary:
Seeking a Senior Business Systems Analyst (11 15 years of experience) to support OUC-IT modernization, public-safety technologies, and mission-critical systems. This role leads to enterprise requirements development, process redesign, and IT initiatives for 911/311 operations, collaborating with technical teams, operational stakeholders, and partner agencies on technology enhancements and system integrations.
Key Responsibilities:
- Formulate and define systems scope and objectives based on user needs and business system understanding
- Devise/modify procedures to solve complex problems considering system limitations and desired outcomes
- Provide senior-level consultation across phases of systems analysis on complex projects
- Lead requirement development sessions to gather detailed business and functional requirements
- Analyze existing workflows, processes, and configurations to identify improvement/modernization opportunities
- Develop business process models, use cases, workflow diagrams, and support documentation
- Translate business/operational requirements into clear technical specifications for OUC-IT teams
- Evaluate system capabilities, performance data, and user feedback to recommend enhancements
- Support testing activities - test plan/case development, UAT, and issue tracking
- Coordinate with cross-functional stakeholders to align operational needs, technical solutions, and project goals
- Assist in developing standardized tools, templates, documentation frameworks, and reporting dashboards
- Support change management - training documentation, stakeholder communication, workflow transition
- Conduct impact assessments on system changes affecting users, processes, and integrated systems
- Support data validation, data mapping, and data quality reviews
- Prepare reports, presentations, and recommendations for leadership
Required Skills & Certifications:
- 11+ years' experience with Software Development Lifecycle (SDLC)
- 11+ years business systems analysis or IT project support experience
- 11+ years' workflow analysis and enterprise process improvement
- 11+ years requirement gathering and documentation
- 11+ years' experience with workflow/process-mapping tools (Visio, etc.)
- 11+ years use case development and process modeling
- 11+ years of multi-stakeholder coordination experience
- 11+ years testing and UAT support
- 11+ years data validation, mapping, and quality review
- 11+ years change management support
- 11+ years reporting, dashboard creation, and presentations
- Bachelor's degree in IT or related field (or equivalent experience), or current PMP certification
Preferred Skills & Certifications:
- Experience with public safety or high-availability systems
Scheduling:
- Location: Washington, DC
- Interview Type: In-person
Vacancy posted 2 days ago
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