Executive Director of CRM Strategy & Resources

Executive Director of CRM Strategy & Resources

About the Company

Pioneering private liberal arts college

Industry
Higher Education

Type
Educational Institution

Founded
1812

Employees
201-500

Categories

• Education
• Best Liberal Arts College
• College
• Diversity
• Hamilton
• Hamilton College
• Know Thyself
• Liberal Arts College
• National Leader
• New York College
• Northeast
• Open Curriculum
• Top Liberal Arts College
• Traditional
• Writing

About the Role

The Company is seeking an Executive Director of CRM Strategy and Resources to lead the development and execution of a comprehensive CRM strategy that aligns with the institution's strategic goals. The successful candidate will be responsible for driving the vision, roadmap, and execution of CRM solutions, with a focus on the Advancement division. This role requires a combination of executive-level strategic thinking and hands-on technical capability, serving as both a strategic partner to institutional leadership and the technical authority on CRM and Salesforce platforms. The Executive Director will also be involved in broader campus CRM initiatives, ensuring that CRM capabilities support fundraising, donor engagement, and constituent relationship management goals. Candidates for this position should have a Bachelor's degree in a relevant field, with an advanced degree preferred, and at least 7 years' experience in CRM strategy, Salesforce architecture, and implementation, particularly in higher education or nonprofit advancement environments. Essential qualifications include a proven track record of advising on CRM and Salesforce strategy, deep familiarity with Advancement data environments, and hands-on expertise with the Ascend Salesforce application. The role demands excellent communication and interpersonal skills, a strategic mindset, and the ability to lead cross-functional teams and manage complex technology projects. Strong preference will be given to candidates with detailed familiarity with the institution's Advancement data and operations, as well as an established working relationship with relevant data and analytics tools.

Hiring Manager Title
Vice President for Innovation and Information Technology

Travel Percent
Less than 10%

Functions

• Information Technology
• Data Management/Analytics