Service Manager

Stream-Flo Job Opportunity

Stream-Flo is one of the largest privately held companies providing wellheads, gate valves, check valves, and surface safety systems for the worldwide oil and gas industry. Stream-Flo offers employees a competitive salary, profit sharing, and a comprehensive benefits program, as well as the opportunity to work in an entrepreneurial environment characterized by continued career growth and strong business results.

Key position functions include:

• Execute the service provision strategy dictated for each region.
• Delegate service personnel for field service as required.
• Oversight of dispatch process, including JAMS, and JSA's.
• Responsible for service technicians' timesheet submission.
• Maintain service schedule and reporting.
• Create and manage to annual Service Department budgets (including staffing and equipment needs).
• Set day-to-day tasks and priorities for service personnel in accordance with delivery schedule requirements.
• Supervise service personnel in the performance of their tasks.
• Ensure all service personnel observe all Health, Safety, and Quality requirements in the performance of work.
• Ensure all service personnel are qualified and trained to perform their tasks.
• Provide on-the-job training and guidance.
• Train and evaluate performance of service technicians.
• Assist in the development of wellhead servicing procedures.
• Responsible for maintaining service tools, facilities, Customer Property, and rental equipment to ensure deployment readiness.
• Manage Service Agreements to contract requirements, ensure appropriate billing, and manage corresponding accounts receivable.
• Manage Service inventory bins and locations, including inventory level requirements.
• Management of processes relating to Service provision to ensure continuous improvement.
• Responsible for entering all NCIR's and supporting the NCIR process.
• Other duties as may be assigned or requested.

Preferred candidate will possess a combination of the following:

• 10+ years of wellhead service experience with 5+ years of management experience.
• High School Diploma or equivalent.
• Post-Secondary Diploma/Degree is an asset.
• Ability to manage staff, and ensure appropriate training and knowledge transfer, and foster an effective working environment.
• Prior experience in a supervisory role.
• Expert knowledge of all product lines to be manufactured/repaired with the region's service capabilities.
• Ability to manage inter-departmental communications, specifically between Engineering, Operations, Production, and Sales.
• Proficient use of Microsoft applications; experienced with SAGE 500 or similar ERP and inventory management systems.
• Effective written, verbal and reading skills (English).
• A commitment to quality and Customer success/satisfaction.
• A commitment to workplace health and safety.

We thank all applicants for their interest. However, only those candidates identified for further consideration will be contacted.