Manager, Client Services - On site, Plano

Job Title: Manager, Client Services - On site, Plano About Us Founded in 1973, O'Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end‑to‑end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation. ODS provides high‑touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations. ODS offers state‑of‑the‑art publishing solutions through customer‑centric applications and services include electronic document delivery, web applications, high‑speed digital printing (color and black & white), automated composition, offset printing, warehousing and fulfillment services. ODS is headquartered in Los Angeles, CA and also has offices/plants in Texas and North Carolina centrally located to serve clients across the country. Summary The Client Services Manager’s priority is to support the Strategic Relationship Manager and Lead Client Services Manager in the day‑to‑day management of client’s business activities, and will be responsible for the internal job production SLA monitoring, invoicing, and reporting. Duties and Responsibilities Plan and strategize with the Strategic Relationship Manager and Lead Client Services Manager on direction of client business Partner with the Client Operations Team to monitor all daily print production, file sweeps, file reconciliation, job monitoring, print file verification, and quality check Manage the entire production workflow of client projects (data processing, printing, fulfillment, mailing, invoicing, reporting, inventory management) Oversee and track client SLAs and performance metrics Proactively manage and respond to client inquiries and needs in a timely manner Collaborate with the Client Operations team in managing client inventory including NAV Kit Matrix, bulk shipments, collateral print estimates/proposals, and purchase orders Plan and maintain capacity and load balance in coordination with production management Collaborate with the Production Engineering team on new projects and production setups Create, submit, and manage all tasks in Jira Work closely with the IT team on submitting and prioritizing client requests Research and resolve production‑related issues Serve as liaison between clients and all internal departments Develop, manage, and maintain client reporting and ad hoc reporting Update and maintain client‑specific information in Confluence, including Standard Operating Procedures Perform other duties as assigned Qualifications & Requirements Associate’s degree from an accredited college or university is required 5+ years of relevant work experience in client services, project planning, and strategic planning in vertical markets (e.g., Healthcare, Financial Services, Retail) Proficiency with Microsoft Office products (MS Word, MS Excel) and Jira/Confluence is a plus Strong attention to detail, work ethic, and ability to thrive in a team environment Requires moderate day‑to‑day direction in regards to solving problems and providing timely responses Good interpersonal and communication skills Ability to collaborate with co‑workers to achieve company/department goals and values Basic knowledge of technical processes Working Conditions The employee is regularly required to sit, stand, walk and use hands to type. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation Data $85,000–$95,000 with 15% annual bonus. Equal Opportunity Employer O'Neil Digital Solutions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. #J-18808-Ljbffr O'Neil Digital Solutions