Traffic Management Center Shift Supervisor

: Company Description

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AECOM is seeking a shift supervisor to oversee the daily activities and responsibilities of assigned shift personnel and shift duties within a 24/7/365 traffic management center control room. This position is responsible for ensuring strict compliance with standard operating procedures, quality control, and personnel management. Applicants will need to be professional, dependable, and self-motivated. The qualified applicant will need to clearly demonstrate their knowledge of Wisconsin's Interstate and arterial road network and a proficiency with computer and communication systems. Applicants will also need to confirm their willingness and ability to fill this essential position and work in a 24/7/365 operating environment, which includes weekend, night, and holiday shifts.

Job Summary The Control Room Shift Supervisor will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility.

Responsibilities include:

• Oversee all aspects of daily traffic management center control room operations on assigned shift.
• Conduct work product audits to ensure quality, procedural compliance, and accuracy.
• Oversee shift scheduling and compliance with attendance policies in conjunction with management.
• Coordinate and track all assigned employee initial and recurrent training and development of staff on assigned shift.
• Confirming staff adherence to all policies and procedures (AECOM and client)
• Oversee Flex Lane operations and training on assigned shift, stepping in to operate Flex Lane when needed. Position will be expected to become Flex Lane certified and maintain certification.

• Attend meetings, trainings, conferences, etc. at the request of the TMC Operations Manager, project manager, or client.
• Review applications and resumes for control room operator positions, assist in conducting interviews and recommending hires.
• Oversee work zone and special event support ensuring quality and accuracy.
• Provide regular situational awareness to AECOM and client management on planned/unplanned events, device and systems outages, emergency situations, and other time-sensitive incidents.
• Assume duties of Control Room Operator or Specialist when needed to fill staffing shortages.
• Managing and logging traffic incidents in an advanced transportation management system software.
• Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.
• Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system/network, computers, CCTV cameras, digital message signs)
• Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status.
• Informing first responders of traffic related incidents and assisting with coordination of lane closures and diversion routes.
• Coordinating incidents (to include infrastructure issues) with appropriate responders for resolution and information dissemination.

• Participate in on-call rotation for after-hours, weekend, and holiday support.
• Other tasks and projects as assigned by AECOM or client management.

Qualifications

Minimum Requirements

• High School/GED + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience.
• Ability to work in a 24/7/365 environment that may include working holidays, weekends, and/or shifts outside of regularly scheduled hours with limited notice.
• Participation in an on-call rotation that includes after-hours and weekend support and may require employee to respond to work to provide staffing or operational support.
• Position requires candidate to pass a client required Criminal Justice Information Systems (CJIS) background check.

Preferred Qualifications

• Must be able to remain in a stationary position for long periods of time monitoring multiple systems including CCTV camera displays, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Constantly operate a computer and other monitoring equipment
• Demonstrated leadership & time management skills.
• Excellent interpersonal skills
• Strong, accurate data entry skills
• Ability to work calmly and accurately in a team environment under stressful conditions.
• Must be able to work in a Control Room environment.
• Ability to perform effectively in a fast-paced environment requiring high level of multi-tasking.
• Ability to communicate clearly both in writing and verbally, including ability to keep management and other peer supervisors apprised of operational issues.
• Ability to synthesize information from multiple, diverse, and simultaneous inputs.
• Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center.
• Skilled in the use of Windows based applications, preferred Microsoft Edge, Word, and Excel
• Knowledge of two-way communication systems; radio and telecommunications experience
• Geographic familiarity with regional freeway system and arterial roads
• Knowledge of incident management response techniques

Additional Information

• Sponsorship for US employment authorization is not available for this position.
• Relocation is not available for this position.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.