Desktop Support Specialist
Access Dubuque
Desktop Support Specialist
McCoy Group
1 Positions
ID: 94138
Posted On 08/11/2026
Job Overview
McCoy Group, parent company of Truck Country, Foodliner/Questliner, and McCoy Construction & Forestry, has an opening for a Desktop Support Specialist at our office in Dubuque, Iowa.
Overview of the position
Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically
Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems and general troubleshooting
Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices
Consult with users, identifying and documenting system requirements/specifications
Perform onsite configuration, installation, testing and documentation of network components
Requirements
Strong problem solving and troubleshooting skills
Excellent interpersonal and communication skills
Outstanding Customer Service, creating positive experiences in every interaction with users
Prior experience supporting network and PC hardware & software applications including Windows 10, 11 and MS Office/Outlook
Knowledge of Windows Server/Active Directory a plus
Occasional travel throughout Iowa, Wisconsin, Illinois and Minnesota
Bachelor’s degree in Computer Science, CIS, MIS, or 2-year Associates degree and equivalent hands on experience
Full benefit package, including health, dental & vision insurance. 401(k). Paid vacation & holidays.
Please apply online at
Primary Contact
1781212797400
Faith Burlison
,
Phone
Phone
Phone
Fax
[email protected]
False
False
False
Job Details
Categories
Information Technology/Telecommunications
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays
Company ID
1142
Job REQ #
# Positions
1
Start Date
20260811
End Date
20260930
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McCoy Group
About the Company
The McCoy Group, Inc., including Truck Country/Stoops, Foodliner, and Quest Liner and McCoy Construction & Forestry, is a family owned and operated organization with over 1500 employees in 33 states throughout the U.S. As the McCoy Group is a dynamic and thriving organization, there is an ongoing need for entry, middle, and upper level management talent. The limits on our growth today are due in part to not having enough of our number one resources-people! We look forward to having the opportunity to visit with you about the many exciting job opportunities available with the McCoy Group, Inc.
$50k
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