HVAC Customer Service Representative/Dispatcher

Job Description

Job Description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

H&H Mechanical has been in business for 40 years providing comfort in the Atlanta area. We strive to exceed our client's expectations through service, communication, and quality workmanship. With the continued growth of our organization there will be plenty of career opportunities. Come join a team that presents a positive work environment and is passionate about the work they do.

Qualifications:

• Excellent customer service skills and a positive attitude
• Experience in Microsoft Office and ability to learn new software
• Experience using Service Titan or House Call Pro dispatch software a plus
• 1+ years dispatching
• Outstanding organizational and multitasking abilities
• Exceptional communication skills
• Desire to succeed and be dependable
• High school diploma

Responsibilities:

• Answer phones and address customer questions and concerns
• Outbound phone calls
• Scheduling service calls, maintenance, and installation
• Prioritizing calls according to urgency and importance
• Forecast work load 2-3 days out
• Routing technicians in an efficient manor
• Updating and adding data into software as received
• Assisting technicians with data entering, scheduling, and ordering parts
• Tracking previous service calls to ensure completion and are invoiced correctly
• Performing customer care calls

Benefits:

• Competitive Hourly Compensation + Commission opportunity
• Bonus
• Opportunity for Career Growth
• Paid time off
• Health Insurance
• 7 paid holidays
• Retirement plan
• Family Environment

All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability or covered veteran status.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan