Assistant General Manager

Job Description

Job Description

Benefits:

• Paid time off
• Training & development
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks

Job Title: KidStrong Assistant General Manager 
Center: Everett

POSITION OVERVIEW
The Assistant General Manager (AGM) is a key leader responsible for supporting the General Manager in driving business growth, managing daily operations, developing team members, and delivering an exceptional member experience.

This is a people-focused position requiring strong leadership, accountability, business awareness, and initiative. The AGM acts to confidently oversee center operations in the General Manager's absence.

The ideal candidate is a proactive, results-driven leader who is passionate about developing people, achieving business goals, and building meaningful community relationships.

KEY RESPONSIBILITIES

CENTER OPERATIONS & BUSINESS PERFORMANCE

• Support the General Manager in achieving membership, revenue, retention, and operational goals.
• Monitor key performance indicators (KPIs) and identify opportunities for improvement.
• Oversee daily operations, staff scheduling, center maintenance, and administrative responsibilities.
• Ensure compliance with KidStrong policies, safety standards, and brand expectations.
• Serve as Leader on Duty in the General Manager's absence, making operational decisions and supporting staff.

SALES & MEMBERSHIP GROWTH

• Drive membership sales, lead conversions, and revenue-generating opportunities.
• Oversee lead management, follow-ups, trial bookings, and CRM accuracy.
• Support team members in meeting sales expectations and improving conversion rates.
• Promote and sell additional programs, including camps, birthday parties, and Parents Night Out.
• Identify opportunities to increase brand awareness through local outreach and community partnerships.

TEAM LEADERSHIP & DEVELOPMENT

• Lead by example and foster a positive, accountable, and high-performing team culture.
• Assist with hiring, onboarding, training, and evaluating team members.
• Provide ongoing coaching, feedback, and performance support.
• Ensure staff complete required training and consistently meet KidStrong standards.
• Communicate expectations clearly and address day-to-day staff challenges professionally.

MEMBER EXPERIENCE & RETENTION

• Build strong relationships with families and ensure exceptional customer service.
• Proactively address member concerns, attendance challenges, and cancellation requests.
• Implement retention strategies to improve member satisfaction and reduce attrition.
• Ensure consistent communication and adherence to membership policies.

PROGRAM QUALITY & COACHING

• Coach approximately 5–10 hours per week based on business needs.
• Maintain KidStrong Coach Certification and curriculum knowledge.
• Observe and support coaches to ensure high-quality classes and student safety.
• Assist with class coverage when necessary.

SKILLS & QUALIFICATIONS

• Previous management, supervisory, or team leadership experience strongly preferred.
• Sales, customer service, or business operations experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to motivate teams, provide feedback, and hold others accountable.
• Results-driven mindset with an understanding of sales goals and business performance.
• Proficiency with Google Workspace and CRM systems.
• Experience with Glofox, Podium, or Slack is a plus.
• Passion for working with children and supporting their development.
• CPR certification and KidStrong Coach Certification required.
• Ability to work in a physically active environment and lift up to 25 pounds.

LEADERSHIP EXPECTATIONS
The AGM is expected to demonstrate:

• Ownership & Accountability: Takes initiative, follows through, and takes responsibility for results.
• Business Mindset: Understands how daily decisions impact growth, retention, and profitability.
• Team Leadership: Develops, motivates, and supports team members while maintaining high standards.
• Problem-Solving: Makes confident decisions and proactively identifies solutions.
• Communication: Communicates professionally with families, staff, and leadership.
• Adaptability: Responds effectively to changing priorities and operational needs.
• Growth Mindset: Welcomes feedback and continuously seeks improvement.

SCHEDULE & WORK ENVIRONMENT

• Schedule requires open availability Monday- Sunday.
• Flexibility is required based on business and staffing needs.
• Approximately 5–10 coaching hours per week.
• The AGM serves as Manager on Duty when the General Manager is unavailable.

OUR IDEAL CANDIDATE
We are looking for someone who thinks like a manager, leads with confidence, and takes ownership of the center's success. The right candidate doesn't just complete tasks—they identify opportunities, develop people, solve problems, and drive results.