Guest Service Agent

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

We have full-time and part-time openings.

• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• Must have graduated high school, received a GED or equivalent

Guests applaud the newly renovated guestrooms at  Doubletree by Hilton Fort Worth S Conference Center, featuring luxurious new bedding and flat-screen televisions. Step into our hotel to feel the warmth of modern décor merging contemporary and Texan influences. Situated off I-35W at I-20, six miles from  Downtown Fort Worth and within 30 minutes of both  DFW Airport and Arlington, this hotel provides a central location, plus perks that assure the utmost in comfort.

With Stockyard's history, Sundance Square excitement, and the highlights of the Ft Worth Cultural District only moments away, guests enjoy an endless supply of entertainment near the hotel's Fort Worth, TX location. A trip to nearby Arlington affords even more fun at attractions like Six Flags Over Texas and the famed Cowboys Stadium.