Sales Support Specialist

Sales Support Specialist

We are seeking a highly organized, detail-oriented, and collaborative Sales Support Specialist to join our growing team. This position provides administrative, operational, and coordination support to the sales and provider relations functions, helping ensure that our sales team and provider partners have the information, resources, and support needed to operate effectively. The Sales Support Specialist will work closely with the Senior Sales & Provider Relations Specialist, sales leadership, provider offices, and internal teams to support provider onboarding, insurance and copay assistance processes, account maintenance, sales resources, and other commercial initiatives. The ideal candidate is proactive, organized, and comfortable managing multiple priorities in a fast-paced healthcare environment. This individual should have strong attention to detail, excellent communication skills, and the ability to build positive working relationships with internal and external stakeholders.

Sales & Commercial Support

• Provide day-to-day administrative and operational support to the sales team and Senior Sales & Provider Relations Specialist.
• Assist with maintaining accurate sales-related information, account records, spreadsheets, reports, and tracking tools.
• Support the preparation, organization, and distribution of sales materials and resources.
• Assist with sales initiatives, projects, presentations, and other commercial activities.
• Coordinate follow-up items and help ensure sales-related tasks are completed accurately and within established timelines.
• Assist with maintaining organized sales documentation and account information.

Insurance & Copay Assistance Support

• Assist with copay assistance program setup.
• Gather and verify information required for copay assistance enrollment and related processes.
• Assist with insurance updates, ensuring patient and account information is current and accurate.
• Review information for completeness and identify missing or inconsistent data.
• Coordinate with internal teams to resolve discrepancies or obtain outstanding information.
• Maintain accurate documentation and tracking related to assigned activities.

Administrative & Operational Support

• Perform accurate data entry and maintain records across multiple systems.
• Assist with monitoring work queues, spreadsheets, reports, and other operational tracking tools.
• Maintain organized documentation and ensure information is updated in a timely manner.
• Follow established workflows, policies, procedures, and compliance requirements.
• Handle sensitive patient, provider, insurance, and business information with professionalism and discretion.
• Assist with special projects and other responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• 13 years of experience in healthcare administration, sales support, customer service, medical office administration, insurance, specialty pharmacy, infusion services, or related field preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working with Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to learn new software systems and processes quickly.
• Ability to work independently while also collaborating effectively with a team.
• Strong problem-solving and follow-through skills.
• Professional and customer-service-oriented approach when communicating with provider offices and internal stakeholders.

Preferred Qualifications

• Previous experience working in a healthcare, specialty pharmacy, infusion, or medical practice environment.
• Familiarity with health insurance terminology and processes.
• Experience with copay assistance or manufacturer assistance programs.
• Experience supporting a sales or business development team.
• Experience working with provider offices or healthcare professionals.
• Experience maintaining provider, account, or customer information.
• Familiarity with CRM systems or other sales-related software.

Core Competencies

• Sales Support: Understands the importance of providing timely, accurate, and responsive support to the sales organization.
• Attention to Detail: Demonstrates a high level of accuracy when entering, reviewing, and maintaining information.
• Organization: Effectively manages multiple priorities, deadlines, and recurring responsibilities.
• Communication: Communicates clearly and professionally with internal teams and external stakeholders.
• Accountability: Takes ownership of assigned responsibilities and follows through to completion.
• Adaptability: Learns new systems and processes quickly and responds effectively to changing business needs.
• Teamwork: Collaborates effectively with sales, provider relations, operations, and other internal departments.

Work Environment

• This is a hybrid position, combining remote work with in-office responsibilities based on business needs.
• The position requires regular computer use, attention to detail, and frequent communication with internal team members and external provider offices.
• Flexible work from home options available.
• Compensation: $20.00 - $23.00 per hour

LivWell Infusions was founded with the goal of making the healthcare process easier for patients and physicians. We established a compassionate team of nurses and operations staff both at our nationwide ambulatory infusion centers and within practices to provide maximum ROI and minimal operational disruption.