General Manager - Security Operations

Company Description SORSEN provides premium security services, including security guard staffing, mobile patrol, advanced security technology, and executive protection. The company focuses on delivering “white glove” service, emphasizing professionalism, discretion, and high-touch client support. SORSEN partners with clients across diverse industries to design tailored security programs that address unique risks and operational needs. Team members work with modern tools and structured processes to support safety, continuity, and client peace of mind. Interested parties can learn more by visiting the company website or contacting View email address on click.appcast.io.

Role Description The General Manager – Security Operations is a full-time, on-site leadership role based in Salt Lake City, UT. This position oversees day-to-day security operations, including scheduling and supervising security teams, ensuring compliance with company standards, and maintaining operational readiness across client sites. The role includes building and managing client relationships, responding to incidents, conducting site assessments, and implementing security protocols and technology solutions. The General Manager will lead performance management, training, coaching, and development for security staff, while monitoring key metrics such as service quality, incident trends, and resource utilization. The role also involves collaborating with senior leadership on strategic planning, budgeting, and continuous improvement initiatives to support growth and operational excellence.

Qualifications

• Proven leadership experience in security operations, protective services, or a related field, including managing teams and multi-site operations.
• Strong background in developing, implementing, and enforcing security policies, procedures, and incident response plans.
• Experience with security guard operations, patrol programs, and integration of security technology (e.g., access control, surveillance, reporting tools).
• Demonstrated ability to build and maintain client relationships, manage expectations, and communicate clearly with diverse stakeholders.
• Solid operational and business acumen, including budgeting, scheduling, resource planning, and performance measurement.
• Excellent problem-solving, decision-making, and crisis management skills, with the ability to remain calm under pressure.
• Strong written and verbal communication skills, including report writing, documentation, and presentation abilities.
• Ability to work on-site, travel locally between client locations as needed, and be available for occasional after-hours or on-call responsibilities.
• Familiarity with relevant laws, regulations, and industry standards related to physical security and safety.
• Bachelor’s degree in Criminal Justice, Security Management, Business, or a related field, or equivalent practical experience.
• Relevant professional certifications (e.g., CPP, PSP, PMP, or similar) are beneficial but not required.
• Experience working in high-touch, client-facing environments.