Associate Field Service Technician

Overview På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen. Denna position rapporterar till: Regional Service Manager Roles and Responsibilities In this role you will be responsible for Demand Associate Field Service in Automation Energy Industries Service. Demand Associate Field Service Technicians perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service. The work model for the role is Hybrid. This role is contributing to the Automation, Energy Industries Division in Cleveland, OH. You will mainly be accountable for (upon completion of formal Trainee program):Provide site service to ensure safe and efficient plant operation utilizing ABB’s Distributed Control System. All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role with additional support provided where applicable. Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers’ behalf to optimize system performance. Maintain customer database by logging each call and the support provided. Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract. Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations. Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective. Support projects for hardware and software upgrades, system modifications and additions, both online and offline. Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters – the progress we make here creates real impact out there. Qualifications for the role High School diploma or GED required. A special combination of experience and/or demonstrated accomplishments will be considered. Must be willing to maintain overnight travel of 80%. Your Traineeship You will embark on a journey where you will develop and be mentored to provide outstanding field service support of ABB’s Distributed Control System. There are many career pathways in Field Service including Advanced Services, ABB University, Technical Support, Project Engineering, Commission Services, Research and Development, and Quality. Along your journey, you will meet many of our associates that continue to have successful careers at ABB. If applicable, ABB relocation assistance will be provided to City, ST. Associates will undertake formal ABB University training, on-the-job training, and receive mentorship along their journey. A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude. Applicants must speak fluent English, have a legal driver’s license, and have work authorization that would permit them to work for ABB in the US. What’s in it for you We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, religion, or other protected characteristics as required by law. For more information regarding your EEO rights as an applicant, please visit the EEOC Know Your Rights website. #J-18808-Ljbffr ABB Schweiz AG