Towing Dispatcher
GRASSOS SERVICE CENTER INC TOWING
Job Description
Job Description
Job Summary
We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Must be able to work flexible schedule. Mornings/nights, weekdays/weekends20-35 hours per week
Responsibilities
- Receive inbound emergency and non-emergency calls
- Collect and document information from callers
- Prioritize calls according to the level of urgency
- Transmit information to the appropriate person or department
- Direct response units to appropriate location
- Monitor status of the response team
Qualifications
- High school diploma/GED
- Previous experience as a Dispatcher or in a similar position preferred
- Excellent typing and data entry skills
- Understanding of best practices and procedures for emergency response situations
- Strong verbal and written communication skills
- Highly organized with the ability to multitask and prioritize projects
- Ability to work well under pressure
- Bilingual (Spanish) is a plus
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