Sales Support Specialist

Sales Support Specialist

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Job Description

This role is focused on managing small to mid-tier accounts and servicing of those customers orders on-time and in-full. Sales Support Specialists are also performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set-up, sample requests, and quoting new items. This role will also work alongside with the Customer Care Specialist to ensure flawless communication to the customers.

Key Accountabilities

• Order Entry-Ensures customer order is encoded (Automatic or Manual) accurately and on-time. Evaluates order quantity versus set minimum requirements.
• Customer Incident Tracking – With the use of TICS (Tracking Incident Complaint System), process customer complaints such as invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer.
• New Item Creation – Facilitates creation of new finished goods item. This role also coordinates with the cross-functional team members for a timely completion of master data. Completion of this process would ensure the item would flow through the system from customer order entry to final invoice.
• Sample Requests – Based on quantity and product line, enter request through applicable channel, Sample Lab or Plant. This role ensures timely production and shipment of samples to the requestor.
• Quoting – Determine if request is eligible for quoting (not previously quoted to another supplier) and quantity meets MOQ (minimum order requirement). Through Quote App, enter all product details, annual volume, applicable fees, MOQs, and any additional tooling required for accurate pricing levels.
• Regulatory, Specs, and Drawing Requests: Determine appropriate regulatory, specs, and drawings to retrieve and/or submit as requested by the customer.
• ITrade – When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed.
• Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.
• Global Data Synchronization Network – When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.
• Provide backup to Customer Care Specialists as needed.

Additional Responsibilities not to exceed 30% of workload : Order Acknowledgement, Order Status Communication, Demand Management and Control, Order Fulfillment Process Improvement and Service Risks Mitigation.

Performance Measures: Success of this role will be measured by the following metrics... 1. Past Due Orders Trend and Goals

2. Timely/Accurate Billing of Orders 3. New Item Creation turnaround time 4. Sample Request turnaround time 5. Quoting turnaround Time 6. Order Entry Accuracy

Qualifications

• Bachelor's Degree or Associate's Degree Preferred in Management, Sales, Marketing, or Supply Chain • 1-2 years' experience in customer service in a fast moving consumer or manufacturing environment • Strongly preferred 1-2 years' experience working with ERP, Portals, and other Data Encoding and Interchange software • Proficiency in gathering, analyzing and interpreting data. • Proficient in Microsoft Excel and related Office applications • Effectively communicate with customers, both external and internal

Competencies • Excellent communication skills-verbal and written • Independent in working effectively with little supervision • Self-starting • Excellent attention to details • Comfortable working on repetitive tasks

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and let us know the nature of your request and your contact information.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)