Assistant Store Manager

About Lids Sports Group At Lids Sports Group, we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences. Position Summary Assistant Store Managers are the heart and soul of the Lids brand. These experts foster passion for sporting and fashion goods by meeting customer needs while ensuring the store operates smoothly. Assistant Store Managers are accountable for every aspect of retail store performance, including achieving key results, creating a fun and inclusive team environment, and delivering exceptional customer service. Principal Duties & Responsibilities People & Training Act as Manager on duty for employee scheduling issues, customer complaints, etc. when the Store Manager is not present. Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when the Store Manager is not present. Administer the progressive steps of discipline, including verbal and written warning in the absence of the Store Manager. Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall. Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code). Responsible for scheduling and staffing the store, including calling in associates to work during unexpected peaks when the Store Manager is not present. Assist in recruiting and training store personnel on proper store operations and procedures. Encourage store associates to comply with established company policies, procedures, and guidelines, including safekeeping of inventory, funds and property. Other duties as assigned. Customer Experience Lead, execute and assist Lids selling strategy to achieve key performance indicators, sales targets, and deliver exceptional customer service. Resolve customer feedback and address issues in real time, including escalations and urgent requests, aiming to make it right for customers. Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live on the floor through employee education. Adhere to visual guidelines that include proper merchandising, signage, and store cleanliness. Maintain a professional appearance consistent with the Company Dress Code Policy. Operations Execute operations‑focused company‑level directives, promotions, and initiatives from Lids HQ. Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment. Maintain store technology and equipment—MPOS, Lids Custom, etc.—by conducting daily audits, verifying functionality, facilitating updates, and ordering repairs as needed. Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, and replenishing supplies. Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops. Prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy. Open and close the store per the Operations P&P Manual procedures. Product & Inventory Management Protect Company assets within guidelines of LIDS Retail policies. Assist in preparing store work schedules that provide proper coverage and adhere to wage control guidelines. Follow all policies to accurately manage store inventory, including receiving, transferring, price changes, and product counts. Organize the backroom to maximize efficiency, arranging product and supplies to optimize space and productivity. Execute visual merchandising strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes. Maintain the look and feel of the store through day‑to‑day visual merchandising and store actions such as product recovery, restock, destock, and minor changes. Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell‑through strategy. Job Required Knowledge & Skills Established ability to produce sales results while minimizing loss. Strong interpersonal skills and the ability to communicate verbally in a clear professional manner. Ability to work unsupervised. What We Offer Employee discounts and perks. Career development opportunities and professional training programs. A collaborative, innovative, and team‑oriented work environment. Early Wage Access options to provide added financial flexibility. Physical Demands & Requirements Ability to occasionally lift up to 50 pounds. Ability to occasionally climb a ladder and work with hands overhead. Ability to constantly stand during shifts. Ability to frequently walk during shifts. Ability to frequently hear and communicate verbally with customers, employees, and other personnel. Ability to frequently observe the store visually and read written or digital information. Ability to frequently operate a computer and mobile point‑of‑sale system, and maneuver related software programs. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact View email address on click.appcast.io. Reports To Store Manager Pay Transparency Statement The hourly range for this position represents base pay only. The base pay offered will consider internal equity and may vary depending on the candidate's geographic region, job‑related knowledge, skills, scheduled hours, and experience, among other factors. Equal Employment Opportunity We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr