Member Service & Sales Specialist

Full-time Compensation: USD 19.95 – USD 21.72 hourly Job Description The primary purpose of this position is to provide superior member service, driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additional responsibilities include understanding and complying with credit union policies and procedures as well as financial regulations, including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards. Essential Functions Providing quality member service through accurate and professional face‑to‑face member interactions, including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition. Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to, deposit and lending products, credit and debit cards, investments, and business banking. Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). Bank Secrecy Act: Remaining cognizant of and adhering to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act. Qualifications Minimum Formal Qualifications High School Diploma/G.E.D. or Equivalent. 6+ months of customer service experience in financial services or retail delivery. Technical or Specialized Knowledge/Skills Strong emphasis on member service and offering appropriate cross‑sell and upsell opportunities to the member. Strong attention to detail and accuracy of all transactions is of critical importance. Professional and courteous communication skills are of critical importance. Proficient in basic math (addition, subtraction, multiplication, and division). Comfortable handling physical money with a high level of accuracy with members directly. Exposure to Microsoft Outlook and web‑based transactional systems to complete day‑to‑day member requests. Able to use the 10‑Key by touch is preferred. Certifications Required: None Benefits Generous 401(k) match 401(k) discretionary profit sharing Health insurance Vision insurance Life insurance Short‑term and long‑term disability Health savings account with company contribution Employee assistance program Paid vacation, sick, floating holidays, and volunteer time off Paid holidays Tuition reimbursement Paid parental leave Monthly incentive plan eligible. The pay range for this position is: $19.95 – $21.72 hourly. Final compensation will be determined by relevant work experience, specific skills and competencies, education, certifications, location, and internal pay equity. We anticipate this position to close on 6/1/2026. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. #J-18808-Ljbffr Ent Credit Union