Teller

Join Our Team at Citizens Trust BankCelebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.Position Summary:Responsibilities include but are not limited to the following:Performs the basic transactions of a paying and receiving teller such as processing deposits and loan payments, verifies cash and endorsements of check cashingProvides excellent care to clients regarding daily transactions, addressing inquiries, and problem resolutions in accordance with bank policiesConfirms identification for client and determines that all necessary documents are in proper form and within authorized limitsEnsures compliance with all internal controls and established policies and proceduresWorks established schedule including Saturdays when assignedPromotes and advise on banking solutionsPlaces holds on funds as necessary; completes change ordersPerforms specialized tasks such as preparing money orders, cashier's checks, and redeeming savings bondsAccepts and process credit card payments and withdrawals and credit card cash advances paymentsBalances currency, cash and checks in cash drawer at end of shiftAssists with the development of department procedures, policies, and processesDelivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customersAdheres to all policies, procedures, processes, bank's practices, guidelines, expectations, laws, and regulationsExceeds all established position sales and referral goals, objectives, and expectationsDemonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brandLeads initiatives, add value, support the Bank's vision, core values, business principles, goals, and objectivesOther Duties and Responsibilities:Develop rapport with the client base, greet by/using name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitudeAdhere to Policies and Procedures – Must adhere to all policies and procedures including customer confidentialityMulti Task – Must be able to handle multiple responsibilities at one timeJob Knowledge – Must have good knowledge of all aspects of job; must have thorough knowledge of bank's products and servicesLosses – Cash Items and Over & Shorts must be kept within guidelinesEffective Communications – Must display good and effective communications verbally and in writingTeamwork and Cooperation – Must be a team player with a cooperative attitudeMake Sound Decisions – Must be able to make decisions within the realm of responsibility and refer matters outside realm of responsibilities to Client Service Supervisor or the Client Relationship Manager for decisionsComplete all reports and documentation to ensure quality of daily workAttend all staff meetings and bank sponsored events when requiredMaintain customer confidentialityPerform all other duties that may be assigned by managementQualifications:One year of previous teller or cash handling experienceHigh School Diploma; or some college experience a plusExcellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationshipsStrong analytical, technical, problem resolution, sales and critical thinking, skillsTechnology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) understanding of the FIS Horizon core Banking systemExpert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the BankOutgoing and trustworthy with the ability to effectively handle and maintain confidential matters and informationDemonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructionsAbility to work in a fast paced, high performance and changing environment, and must be able to adapt to changeMust be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB BrandMust be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and lawsAmbitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skillsExceptional creativity with the ability to prioritize work and meet deadlinesMust be flexible and energetic with a competitive and winning spiritAssertive and demonstrates initiative with the ability to work through situations and find win-win solutionsCitizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short &/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA - Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker's Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more