Member Experience Representative/Fire Life Safety Director (Greenpoint YMCA)

Salary $20.00 - $22.00 Hourly The Greenpoint YMCA is seeking a Member Experience Representative/Fire & Life Safety Director (FSD) who will provide a positive experience, in person and by telephone, to all YMCA constituents. They will provide a high-quality member experience by building relationships in order to meet the needs of our constituents. In addition, the Member Experience Representative/FSD will efficiently and accurately process all transactions, including facility access, memberships, and program registrations. They will also ensure a clean, safe, secure, and customer-friendly facility for all guests, members, and employees. They will represent the executive staff during specific hours, and determine, execute, deliver, and follow up on all directives related to customer service, operations, personnel, and emergencies. Benefits The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more. Benefit eligibility is determined by an individual's employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Qualifications High School Diploma or equivalent required. Coursework toward a Bachelor’s Degree preferred. Three (3) to five (5) years of customer service experience Fire Safety Directors Certificate. Must be CPR and AED qualified. Working Knowledge of branch operations. Strong interpersonal skills with the ability to quickly build rapport and credibility. Entrepreneurial spirit with the willingness to support team members by covering additional shifts at times. Ability to work in a fast‑paced environment and deal with pressure. Excellent service skills and solution-oriented. Computer literate; Knowledge of Microsoft Office. #J-18808-Ljbffr The National Council of Young Men’s Christian Associations of the United States of America