Merchandising Customer Account Representative (Deerfield, IL)

Procurement Customer Experience Analyst

Take your career further with McLane! McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. This role will report to our Deerfield, IL office on a regular basis. Therefore, candidates interested in this role should be located within a reasonable commute of Deerfield, IL. Responsible for supporting procurement and inventory management for National and Regional multi-unit convenience store customers. Partner with Procurement and Customer Sales teams to deliver on goals established by leadership to meet customer and company key company performance objectives. Benefits you can count on: Pay rate: $65,000 to $85,000 per year. This role is also eligible to participate in the annual incentive plan with a target incentive of 10% of your base annual salary. Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance Paid time off begins day one. 401(k) Profit Sharing Plan after 90 days. Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you'll do as a Customer Experience Procurement Analyst: Ensure pricing accuracy for Customer programs Maintain strong communication with suppliers, brokers, Customer Category teams, McLane Sales/Merchandising, customer service, accounting, and divisional operations supporting Customer locations. Analyze sales and purchasing trends with Customer Category teams to plan and execute seasonal strategies. Review daily DSII (Days Sales in Inventory), Inventory levels and Service Level reports to ensure compliance with contractually agreed to Category Fill Rate performance. Monitor past-due and unconfirmed purchase orders and work with Buyers and Divisions to schedule inbounds. Review warehouse receiving and inventory adjustments. Purchase in alignment with McLane policies and best practices to meet department and company objectives. Support purchasing functions, online distributions, overstock resolution, Outdated inventory loss, weekly filter trips, TIPS/Deal End reviews, SKU management, and deal/cost change approvals. Assist with invoice discrepancies and seasonal planning as needed. Perform other duties as assigned. Qualifications you'll bring as a Customer Experience Procurement Analyst: Bachelor's degree in business or a related field preferred. Two or more years of related business experience preferred. Experience in purchasing or inventory management; supervisory and distributor/wholesale experience is beneficial preferred. Proficient in Microsoft Word and Excel; sales experience is a plus. Demonstrate strong communication, time management, and organizational skills with high attention to detail. Exhibit a collaborative, positive, team-oriented attitude. This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! Teamwork oriented Organized Problem solver Detailed Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.