Performance Engineer

Job Responsibilities and Requirements · Experience in Dynatrace implementation, preferably in a service provider network, with strong UNIX/Windows knowledge. · Strong scripting knowledge in Shell, Python, etc. · Knowledge of Dynatrace agent deployment and configuration for Java, PHP, Node.js, and .NET applications. · Configuring Collectors, Web agents, Host agents, and API plugins. · Creating monitoring dashboards for IT and business teams. · Understanding incident rules and alerts, and defining them for applications. · Triage, diagnose, resolve, or escalate internal system alerts to maintain SLAs. · Understanding measures, business transactions, custom sensors, CPU samples, etc. · Experience in integrations with other tools. · Experience in high availability configuration in complex environments. · Experience with REST, web services interfaces, XML, JSON, etc. · Experience working as part of a team implementing Dynatrace for large global customers. · Quick learner of various tools and ability to integrate where possible. · Good communication and interpersonal skills. · Out-of-the-box thinker with technical Savvy. · Adherence to quality standards, regulatory requirements, and company policies. · Support for on-call escalations, incident, and problem management. · Ability to independently resolve tickets, meeting SLA requirements for volume and time. · Focus on positive customer experience and CSAT through first-call resolution, with minimal rejected or reopened cases. · Engage in value-adding activities such as updating knowledge bases, training new staff, coaching analysts, and participating in hiring processes. · Contribute to business proposals and service improvement plans. #J-18808-Ljbffr