Associate Account Manager

Associate Account ManagerAn Associate Account Manager will provide support to the Account team of their assigned clients. The Associate Account Manager will provide client facing support, internal and external reporting, submit client access requests, and assist with benefit set up and project support as requested.The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. To function effectively in the model, the Associate Account Manager must collaborate with their internal team to successfully service the entire Book of Business. The primary measure of the Associate Account Manager's performance is by way of both the Account Team and client satisfaction.You will accomplish this through:Essential Job Duties:Maintains ownership for assigned service/operational deliverables and ensures operational excellenceAssist with monitoring and identifying service trends as requested, to allow for immediate resolution of any service issuesAssist with both standard and non-standard reporting/analytics as neededClient Access RequestsAdministrative Invoice InquiriesHandling Billing and Rebates researchCollaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery effortsServe as the voice of the client within Drexi to drive continuous service improvement and accountabilityCoordinates deliverables with internal operational departments to ensure client satisfaction and loyaltyAttends Open Enrollment eventsSkills and Abilities:Excellent verbal and written communication skillsUnderstanding the PBM industry requiredExcellent customer service skillsStrong analytical and problem-solving skillsDetail-oriented, flexible, and strong organizational skillsAbility to work independently and within a team environment.Ability to travel on an as-needed basisEducation and Experience:Bachelor's Degree PreferredMinimum of 1-year experience in a pharmacy and/or pharmacy benefit managementPhysical Requirements:Indoor office environment with moderate noiseTravel is required for on-site client visits approximately 10% of the time.Intermittent physical effort may include lifting to 25 lbs., walking, stooping, kneeling, crouching or crawling may be requiredFrequent sitting, use of a keyboard, reaching with hands and arms, talking and hearing approximately 70% of the time; 30% or less time is spent standingNormal vision abilities required including close vision and ability to adjust focus