Licensing Specialist

Licensing Specialist

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including the drivers and owners of yellow medallion taxis, green Boro Taxis, community car services, black cars (including those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city's transportation network. Through functions such as driver background checks, vehicle inspections, and driver education, TLC's role is to promote the highest standards of safety and consumer protection in the industries we regulate. TLC is seeking a dynamic and motivated individual to help the Agency continue its work to develop a modern, innovative approach to the licensing process with the key goals of (1) providing excellent customer service to our clients, and (2) improving the efficiency of our internal operations. We are actively seeking technological changes and enhancements to modernize our processes, and as a Licensing Specialist within the Licensing and Standards Division, you will be a key part of that change. The ideal candidate will possess experience working with a large operation(s); have a strong customer service background (preferably with diverse populations); and a background in using technology to enhance process. A keen understanding of current TLC Systems / applications and databases is a must. Under the direction of the Supervisor of Licensing, with minimum latitude for independent initiative and judgment, the successful applicant will perform responsible work in the implementation, coordination, monitoring, and execution of application processing and licensing services; responsibilities include reviewing and processing applications and payments in strict accordance with standard operating procedures; verifying applicant information using systems such as TAMIS, NAU/TLCUP, and DMV to ensure accuracy; updating systems and performing data entry; notifying applicants and licensees of invalid applications or missing documentation; serving as a point of contact for licensees, applicants, and external and internal customers by handling inquiries via telephone, email, and in person; troubleshooting and escalating issues in a professional and timely manner; and responding to inquiries within 48 hours while maintaining a professional, customer-focused attitude. Candidates must currently be serving in a permanent Clerical Associate civil service title to apply or have taken and passed the Associate Investigator civil service exam. Interested applicants with other civil service titles who meet the preferred requirements may submit a resume for consideration.

Minimum Qualifications

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

Experience conducting comparable back office and customer service work, preferably in local government. Strong interpersonal and teamwork skills. Ability to adapt to a fluid work environment and changing needs and priorities. Background in implementation of re-engineering or innovation initiatives. Strong analytical skills. Skilled in effective, clear and persuasive oral and written communications. Strong computer and technical skills including but not limited to MS, Word, Excel, PowerPoint, and Access.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.