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Amazon Connect Solution Architect

Cynet Systems

Job TitleJob Overview:Pay Range: $55.00hr - $60.00hrRequirement/Must Have:15+ years of experience.Expertise in Amazon Connect, AWS Lambda, Lex, Connect Flows, and Contact Lens.Experience with API Integrations, AWS Architecture, and Solution Design.Responsibilities:Collaborate with the product and engineering team to define Amazon Connect architecture, provide strategic recommendations, and identify opportunities to integrate AWS services for enhanced business outcomes.Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy.Develop scalable, secure, and high-availability Amazon Connect architectures.Recommend AWS services and integrations to enhance omnichannel customer engagement.Lead architecture reviews, solution roadmaps, and platform modernization initiatives.Define IVR, routing, self-service, and customer journey optimization strategies.Ensure compliance with security, governance, and AWS best practices.Provide technical leadership during implementation, migration, and transformation projects.Evaluate emerging technologies and recommend innovation opportunities.Create architecture documentation, standards, and executive-level solution presentations.Skills:Amazon Connect Solution architecture.Amazon Connect.AWS Lambda.Lex.Connect Flows.Contact Lens.API Integrations.AWS Architecture.Solution Design.

Vacancy posted 3 days ago
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