Trampoline Park Team Member - Altitude Trampoline Park - San dimas

Job Description

Job Description

At Altitude Trampoline Park, we believe in family fun and celebrating life's moments together. As a Court Monitor, you will play a crucial role in maintaining a safe and enjoyable environment for all guests. This entry-level position is perfect for individuals who are team players and thrive in a dynamic, family-friendly atmosphere.

Key Responsibilities:

• Safety Monitoring: Supervise guests while they are using the trampoline courts to ensure compliance with safety rules and guidelines.
• Guest Assistance: Provide outstanding customer service by engaging with guests, addressing inquiries, and resolving any issues to enhance their overall experience.
• Maintaining Cleanliness: Assist in keeping the trampoline courts and surrounding areas clean and organized throughout shifts.
• Team Collaboration: Work closely with other team members to ensure smooth operations and a welcoming atmosphere.
• Adherence to Protocols: Follow instructions and protocols established by management to maintain consistency and quality in guest experiences.
• Flexibility and Adaptability: Demonstrate a readiness to adjust tasks and strategies as necessary to enhance the overall guest experience.
• Front Desk Support
  • Greet and check in guests, ensuring a warm and friendly welcome upon arrival.
  • Assist guests with the check-in process, including waivers and ticketing.
  • Provide information about park activities, membership options, promotions, and safety guidelines.
  • Handle guest inquiries with a professional and helpful attitude, answering questions in person or over the phone.
  • Maintain cleanliness and organization of the front desk area, ensuring an efficient, guest-friendly setup

Qualifications:

• Must be 16 years of age or older.
• Comfortable engaging with large groups of people to ensure a positive experience for guests.
• Ability to work a flexible schedule during park operational hours, including evenings, weekends, and holidays.
• Previous experience in a customer-facing role (in entertainment, retail, service, fitness, etc.) is ideal but not required.
• Customer service experience is considered a bonus.
• Ability to sit, stand, and move around the park for long periods.
• Capable of lifting a minimum of 20 pounds.

Compensation:

• $18.00 per hour.

Benefits:

• Opportunities for growth and advancement within the company.
• Employee discounts and perks at Altitude Trampoline Park.
• A fun and dynamic work environment.

-Work experienced a plus, but not required

Altitude Trampoline Park is the world's premier trampoline park that offers fun and exercise for jumpers of all ages. Altitude Trampoline Park is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.