SERVICE MANAGER

Service Manager Position

Courtesy Ford, Danville Illinois

Currently, our dealership in Danville, IL is looking for an experienced Service Manager. If you are passionate about leading a high-performing team, delivering exceptional customer service, and driving results, we want to talk to you. This is an exciting opportunity to lead a Service department, represent the most respected brand in the industry, and maximize your earning potential.

Summary:

• Manages an efficient and profitable service department through productive staffing, customer retention, and cost controls.
• Ensures all service objectives are met and all service records are maintained.
• Manages the daily inventory of technicians' time to ensure it is consistently sold to service customers.

Responsibilities:

• Oversee all service department operations, ensuring high-quality work and customer satisfaction.
• Manage, train, and motivate a team of service technicians and advisors.
• Develop and implement strategies to achieve departmental goals for revenue and efficiency.
• Maintain a robust customer service system that guarantees prompt and personalized assistance.
• Handle customer complaints and resolve issues effectively.
• Manage the department's budget, inventory, and financial performance.
• Ensure all service and repair work is completed correctly and in a timely manner.
• Control expenses, manage receivables, and support promotional and service campaigns.
• Track Customer Satisfaction Index (CSI) scores. Implement corrective actions when needed.
• Manage daily operations, including scheduling, repair quality, warranty submissions, and documentation.

Qualifications/Skills:

• 5 years proven experience in a Service Manager role within an automotive dealership
• Strong customer service and business management skills.
• Ability to work well under pressure and handle a fast-paced environment.
• Proficiency in service management software and standard office applications.
• Detail-oriented and highly organized.
• Valid driver's license with clean driving record.