Support Technician

Support Technician

BerkOne, a leader in content and process automation since 1936, has an immediate opening for a Support Technician to join our Technical Support team!

We are seeking a customer-focused and technically skilled professional who enjoys troubleshooting issues, learning new technologies, and helping others. They are proactive, patient, and resourceful, with the ability to diagnose and resolve hardware, software, and network-related issues efficiently.

The primary focus of the Support Technician is to deliver outstanding customer service by supporting employees and vendors, both onsite and remotely, while servicing and maintaining the company's technical infrastructure.

You'll be expected to:

• Provide first-level technical support for hardware, software, network, and connectivity issues, delivering timely and effective resolutions for end users.
• Install, configure, maintain, and troubleshoot desktops, operating systems, software applications, printers, scanners, and other peripheral devices.
• Support network infrastructure, Active Directory administration, user account management, access permissions, and phone systems.
• Document and manage service requests through a ticketing system, research solutions, escalate issues when needed, and ensure tickets are resolved to completion.

Location + Schedule:

• On-site in our Bethlehem, PA office
  • Requires occasional travel to local offices as needed
• Monday – Friday, 8 am – 4:30 pm
  • Must join on-call rotation for emergency helpdesks during off-hours

Pay + Benefits:

• Annual Salary: $42k - $47k, commensurate with experience
• Medical, dental, & vision insurance
• Generous PTO - Paid Holidays, Vacation, Personal & Sick time!
• 401(k) Profit Sharing
• Basic Life Insurance
• Tuition Reimbursement
• Travel Assistance
• Employee Assistance Program
• Long Term Disability
• Preparation of Wills
• Optional pet insurance

Requirements:

• Associates (A.A./A.S.) or equivalent from two-year College or technical school
• Minimum 6 months - 1-year related experience and/or training; or
• Equivalent combination of education and experience.
• Valid Driver's License with a clean driving record
• Working knowledge of Windows 11, Active Directory, and Cisco switches
• Strong technical troubleshooting and problem-solving skills
• Strong verbal and written communication skills with end users of varying technical skill levels

About BerkOne:

At BerkOne, open and honest communication is the mobilizing force that maintains the integrity of our company. We interact with each other and our clients with respect and trust. Our employees drive the success of our organization, and we are committed to providing the environment for them to succeed! We encourage the use of information, imagination, and initiative to develop innovative solutions. Check out our real-world results at berkone.com.

BerkOne is an Equal Opportunity Employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.