General Manager

General Manager Position at Layne's Chicken Fingers

Established in 1994, Layne's is the "born and bred in Texas" chicken finger restaurant. The Layne's culture stems from our roots in College Station, where back in 1994, we perfected our chicken finger frying technique. True to our roots, we are a fun, fast paced dynamic team of individuals who do not take ourselves seriously, but we take our food and our service seriously. Our General Managers are our HOST's and are responsible for the daily upholding of our core values. Our HOST's manage a team of officers, because at Layne's we believe everyone we hire is important, so the minimum job title you get is that of an officer.

Reporting to: The President, the GM will be running our third store outside of College Station, as we begin to grow this very exciting brand across the country. This is a great growth opportunity to get in with a concept at the ground level. The GM will be responsible for maintaining the restaurant in accordance with the company's approved operating procedures and within the approved budget. Maintain excellent relationships with employees, piers owners and guests alike while promoting the professional growth and development of the entire team. The General Manager also provides strategic direction for their restaurant. This manager must maintain operations and drive results for his/her restaurant, through people development, sales and profit growth. The manager must hire, train and develop their employees and managers that share the Layne's values and culture. The GM must convey the Layne's culture to his/her crew and be a creative team player who likes to work hard, have fun, and show sincere dedication to Layne's Chicken Fingers. Additional responsibilities include but are not limited to the following:

• Schedule, train, manage, and develop staff, by overseeing and managing the orientation process, monitor and manage and develop the performance of associates. Communicate closely with leadership regarding hiring, counselling and separation decisions, and ensure all of the company procedures are followed in regard to all HR issues.
• Manage your budget, and have a complete understanding of what you are accountable for financially and how much it costs to run your restaurant. Perform regular cash and safe audits per company policy, and constantly monitor trends in sales and costs to ensure that the restaurant is performing financially as well as it can be.
• Maintain the restaurant in an immaculately clean condition at all times and communicate any maintenance/repair/service issues with leadership as soon as possible.
• Represent Layne's as well as you can at all times in conjunction with the Mission, Vision and Core Values of the brand. Connect with the local community actively and constantly reach out to local schools, businesses to try to elevate the popularity of Layne's in the community.
• Always look for new ways to enhance the quality of the customer experience.
• Maintain excellent relationships with all customers.
• Carry out management responsibilities in accordance with the organization's policies and applicable laws
• Perform such duties as scheduling, hiring, training, inventory and ordering, and inspecting of work stations back of house and front of house.
• Participate in employee meetings and training programs
• Maintain food cost while ensuring quality standards
• Manage purchasing and inventory controls
• Must be knowledgeable on HACCP controls along with proper storage and use of food
• Conduct safety, sanitation and maintenance programs.
• Have the capability of handling sudden situations that arise, such as staff or customer complaints, lack of inventory, lack of staff members, and dealing with emergency situations with style and grace.

Qualifications:

• Minimum of High School Diploma or GED required, a college degree in hospitality and management or a formal education in a related field preferred
• Minimum of 5 plus years of previous fast food drive through supervisory experience
• Must be 18 years of age or older
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
• On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects

Additional Requirements:

• Be a Brand ambassador both in and outside of the restaurant
• Ability to align associates with the Layne's culture by balancing seriousness and having fun
• Have demonstrated strong interpersonal skills and the ability to quickly and effectively resolve issues that arise with both staff and customers.
• Excellent leadership and organizational skills, flexible and adaptable to constant changes and must possess attention to detail
• Ability to multi-task as well as stay on task and concentrate with constant interruptions
• Food purchasing, food costs and inventory control
• Ability to create budgets, flash reports, financial targets and forecasts
• Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports
• Monitor compliance with health and fire regulations regarding food preparation and serving
• Excellent communication skills both written and verbal
• Manages time effectively and prioritizes tasks to meet deadlines
• Conformity to the highest standards of personal integrity and ethical behavior
• ServSafe or Department of Health certification a plus
• Knowledge and skills in analyzing profit and loss statements and overall financial performance of restaurant
• Knowledge and skills in staffing
• Knowledge of Labor Laws
• Local restaurant marketing experience a plus
• Ability to lead, motivate, and empower the associates to higher levels of performance
• Ability to manage basic tasks, the restaurant's associates and fiscal operations
• Take initiative
• Have excellent verbal and written skills
• Ability to manage all public dealings in a professional manner
• Ability to recognize problems and problem solve
• Ability to accept feedback and willingness to improve
• Ability to set goals, create plans, and convert plans into action
• Ability to measure performance, subjectively and objectively

Compensation: $15.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Layne's was established in College Station in 1994. After years of perfecting our craft, we're ready to graduate to bigger markets and we'd love for you to come with us.

We are looking for GREAT people! Huge emphasis on great! Our team is full of positive, friendly, hard working individuals and we strive to keep it that way. It is a huge part of what makes us such a great place to work.

Our promise is like our concept, it's simple. We only serve four main products: Soon to be Famous™ Chicken Fingers, Crinkle-Cut Fries, Secret Sauce and Texas Toast. This allows us to provide the best quality food with the most efficient service. Check out our available positions, if you'd like to join the team.