Service Technician

Service Technician

This Service Technician role encompasses a territory including Rockville, Potomac, Bethesda, Wheaton, and Cloverly. The Service Technician will be responsible for servicing all company equipment, such as Non-Carbonated dispensers, fountain beverage equipment, ice makers, and juice dispensers. Operating under the supervision of operations leadership, the role demands a high standard of service and commitment to success for customers, partners, and team members. Technicians will work with minimal supervision and are expected to attend weekly meetings at their Service Center. A vehicle, uniforms, tools, cell phone, tablet, and gas card will be provided.

Responsibilities

• Receive and respond promptly to dispatched service calls based on estimated time of arrival (ETA).
• Perform preventative maintenance and troubleshoot or diagnose service problems, completing repairs as needed.
• Check quality of all products by inspecting syrup levels, changing out flavors, and cleaning around machines.
• Maintain inventory and upkeep on equipment, including parts, tools, and company vehicle.
• Review service orders and performed services with the supervisor.
• Communicate customer concerns, needs, and up-selling opportunities to the supervisor.
• Document all work performed and close out activities upon completion.
• Communicate clearly with customers and co-workers.
• Perform general warehouse duties such as cleaning, organizing, rotating product, and shipping and receiving equipment, parts, and products.
• Perform other duties as assigned by the Supervisor.

Essential Skills

• Maintenance
• HVAC
• Mechanical skills
• Troubleshooting
• Service repair
• Technician experience
• Ability to read blueprints
• Electrical knowledge
• Installation skills

Additional Skills & Qualifications

• Trade school education
• Entry-level experience in mechanical fields
• Strong mechanical aptitude
• Excellent organization and time management skills
• Self-motivated with the ability to work independently
• Strong oral and written communication skills
• Basic mathematical skills

Why Work Here?

Employees are offered a comprehensive benefits package upon becoming permanent, including a company vehicle and gas card, cell phone and tablet, technical school tuition reimbursement, paid holidays, sick time, paid vacation, and a competitive salary. Additional benefits include a Birthday Holiday, medical, dental, vision insurance, an employee stock purchase program, life insurance, and a 401(k) plan.

Work Environment

The initial training period is 120 days, during which new hires will be paired with a service technician. This role involves a dynamic work environment where technicians are provided with necessary tools and support to perform their duties effectively.

Job Type & Location

This is a Contract to Hire position based out of Hanover, MD.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hanover, MD.

Application Deadline

This position is anticipated to close on Jul 23, 2026.