Front Desk Host

CompanySan Vicente Clubs is a prestigious private members-only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location San Vicente is expanding to Santa Monica (opening November 2024) and New York City (opening January 2025).We are seeking team members who share a passion for hospitality and a desire to deliver high standards and service levels to our members and guests. We offer a wide range of benefits to our full-time employee including:Medical, dental and vision health benefitsLife insurance401k plans matching up to 4%Tuition reimbursementPet insuranceEmployee Assistance ProgramsEmployee appreciation and incentive programsPosition PurposeThe Front Desk Host position at the San Vicente Bungalows is a hybrid hotel and restaurant position in charge of providing a world class experience from the time our members enter the club to the time they depart. They are responsible for cultivating individualized relationships with our VIP members and guests while also prioritizing the organizational duties of the front desk.Duties and ResponsibilitiesAnswers phone calls and responds to emails with confidence and professional verbiageTakes restaurant reservations accurately and efficientlyWorks quickly with the Seven Rooms and Peoplevine Management systemsPuts work orders, service requests and maintains logs books in Alice Hotel SystemsMemorizes 5 outdoor areas of service, to seat guests efficiently and promptly when they arriveEnsures all rules of the club are understood and followed by all members and guests prior to entering the clubAcknowledges guests’ needs, anticipates guests’ needs and always responds promptly to maintain positive guest relations at all timesInforms manager of any guest complaints, requests or problemsMaintains an organized and clean work areaFollows all safety and sanitation procedures that pertain to the jobKnowledge, Skills and AttributesMust be able to effectively communicateMust be a team player with the ability to work under minimal supervisionMust be able to have a flexible schedule, work weekends and holidaysMust be able to sustain composure, remain calm, and possess a positive attitudeMust be service oriented with excellent customer service skillsMust be able to follow directions with focus to detail, speed and accuracyMust possess excellent interpersonal and organizational skillsMust be able to work well under time constraints and remain calmMust have the ability to input data in the POS systemMust be able to read, speak, write and understand the English languageMust be able to exercise confidentiality and discretion. #J-18808-Ljbffr