Commercial Cleaner Junior Area Manager

Job Description

Job Description

Reporting Relationships

• Reports to: Regional Area Manager, Area Manager, or Operations Manager
• Supervises: Area Supervisors, Site Supervisors, Leads, and Service Partners at various accounts

Role Overview

The Junior Area Manager oversees staffing, training, and daily operations to ensure cleaning services meet company standards. This role manages employee scheduling, account oversight, and customer satisfaction while maintaining compliance with safety and quality protocols. Responsibilities include recruiting and onboarding new hires, conducting inspections, resolving customer concerns, managing supplies and budgets, and ensuring service completion. Strong leadership, organization, and problem-solving skills are essential for success in this role.

Key Responsibilities

Recruitment & Onboarding

• Communicate job openings to the team and actively promote the Referral Bonus Program.
• Actively recruit and onboard cleaners to fill open roles in assigned accounts, assisting HR as needed.
• Conduct new hire training within one week of hire, ensuring proper documentation is completed and submitted.

Staffing & Employee Management

• Communicate staffing changes, schedule adjustments, call-outs, no-call no-shows, and other personnel issues to HR.
• Oversee the employee roster to ensure proper staffing levels.
• Monitor employee time punches to prevent payroll issues and report call-outs to management.
• Manage open accounts and employee hours, including covering open positions when necessary.

Operational Oversight

• Manage task schedules for each assigned account, making necessary adjustments to meet operational needs.
• Conduct building inspections as scheduled, utilizing CompanyCam for photo documentation.
• Provide detailed recaps for each location visited and promptly resolve any quality inspection concerns.
• Use Paycom to verify that scheduled services are completed.
• Maintain high client account retention by ensuring excellent service and communication.
• Understand and manage account budgets, reporting any issues to the Operations Manager or Director of Operations.

Customer & Quality Management

• Effectively resolve customer issues by acknowledging concerns, implementing solutions, and closing tickets through the support system.
• Collaborate with the Training Manager to close open issues from Internal Audits.
• Use Cleaning Manuals and Task Schedules to ensure you are meeting the clients expectations and contractual obligations. 

Account Supplies, Tools and Equipment

• Manage building supplies, ensuring adequate stock levels while preventing over-ordering.
• Utilize the ordering platform to procure and transport supplies as needed.
• Ensure preventative maintenance is performed on tools and equipment to keep them in good working order. 

Safety & Compliance

• Address and report safety concerns to the HR/Safety Manager.
• Ensure the team uses slip-resistant shoes and wet floor signs, and follows all safety protocols.
• Conduct OSHA-required annual safety training to ensure compliance and workplace safety.

Qualifications

• Education: High School diploma required; college degree preferred.
• Knowledge: Proficiency in Google Suite, ExpressTime, and CompanyCam.
• Experience: 3-5 years of relevant experience.
• Skills: Strong organizational skills, ability to manage multiple sites, self-motivation, creativity, and effective communication. 
• Bilingual in English/Spanish required.

Physical Requirements

• Ability to lift 35 pounds and carry 20 lb.
• The role involves walking, standing, climbing, bending, stooping, twisting, reaching, pulling, pushing, kneeling, and crouching.
• Must be willing to work in damp, dusty, or soiled areas and handle human waste and other bodily fluids as necessary.

Benefits

• 401K
• Health Benefits
• Dental & Vision
• Paid time off
• Referral program
• Employee Assistance Program (EAP)

Schedule

• Monday through Friday with occasional weekends as needed.
• Schedule Flexibility is Required 

At ServiceMaster TBS, we provide customized high-quality commercial cleaning for businesses in Pennsylvania, New Jersey, New York, Connecticut, Maryland, and Delaware. Locally owned and operated, we care about our neighbors, which include you, our customers, and employees.

Company Description

At ServiceMaster TBS, we provide customized high-quality commercial cleaning for businesses in Pennsylvania, New Jersey, New York, Connecticut, Maryland, and Delaware. Locally owned and operated, we care about our neighbors, which include you, our customers, and employees.