Guest Experience Front Desk Specialist

Job Description Job Description We are seeking a friendly, professional, and service-oriented Front Desk Associate to be the first point of contact for guests at our extended stay property. This role is key in creating a welcoming, comfortable experience for guests who may be staying with us for weeks or months. The ideal candidate is dependable, detail-oriented, and enjoys building positive, ongoing relationships with guests. Key Responsibilities • Greet and assist guests in a warm, professional manner • Manage check-ins, check-outs, and extended-stay reservations • Handle guest inquiries, requests, and concerns promptly and courteously • Process payments, post charges, and balance daily transactions • Maintain accurate guest records and reservation information • Coordinate with housekeeping and maintenance to ensure guest needs are met • Monitor lobby and front desk area to ensure cleanliness and organization • Enforce property policies while providing excellent customer service • Assist long-term guests with account updates, stay extensions, and special requests Qualifications • Previous front desk, hotel, or customer service experience preferred (extended stay experience a plus) • Strong communication and interpersonal skills • Basic computer skills and ability to learn property management systems • Ability to multitask and remain calm in a fast-paced environment • Professional appearance and positive attitude • Reliable, punctual, and detail-oriented Work Environment & Schedule • Flexible scheduling, including mornings, evenings, weekends, and holidays as needed • Guest-facing role in a hospitality-focused environment #J-18808-Ljbffr