Customer Service Representative

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. Responsibilities Enter orders and handle requests. Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner. Follow up on all customer issues. Take an active role in selling Graybar goods and services on inbound calls. Provide support on product selection and application. Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit, and claims. Ensure every customer experience is top notch in quality. Qualifications Strong communication skills. A passion for customer service. Ability to handle a variety of customer situations with enthusiasm and tact. 2+ years experience preferred. High school education (2 year or 4 year degree preferred). Shift and Hours Monday - Friday, 7:00am - 4:00pm. Compensation The expected starting rate of pay for this position is $24.50 per hour, depending on experience. Benefits Medical, Dental, Vision, and Prescription Drug benefits. Life Insurance coverage. Flexible Spending Accounts. Disability Benefits at no cost to you. Profit Sharing Plans. 401(k) Savings Plan with company match. Paid Vacation & Sick Days. Paid Holidays. Paid Wellness Day. Community Time Off. Predictable Work Schedules. Employee Recognition Program. Educational Reimbursement and Career Development Programs. More perks that support well-being and career growth. Equal Opportunity Employer/Vet/Disabled Graybar is an Equal Opportunity Employer. If you need accommodations during the hiring process, let us know. #J-18808-Ljbffr