Pharmacy CHW

Job Description

Job Description

General Summary: The Pharmacy Community Health Worker (CHW) plays a vital role in
improving patient access to medications and related health resources across the health
center. This position supports patients with medication access, affordability, and
adherence; assists with Medicare and prescription assistance navigation; and coordinates
prescription services between facilities. The Pharmacy CHW collaborates closely with the
pharmacy team, clinical staff, and community partners to address social drivers of health
(SDoH), reduce barriers to care, and improve health outcomes.

Essential Duties and Responsibilities:
Pharmacy & Patient Support
• Crosstrain to perform Pharmacy Technician support functions as needed
• Assist patients with medication access, adherence, and medication affordability options
• Guide patients through Medicare Part D enrollment, plan optimization, and
prescription assistance programs
• Support initiatives to increase utilization of Four Rivers Pharmacy services
• Coordinate prescription delivery and transfer processes across health center locations
Social Drivers of Health (SDoH) Screening & Referral
• Screen patients for SDoH needs including insurance coverage, food insecurity, housing
stability, employment, transportation, and access to healthcare
• Connect patients to appropriate internal services and community-based resources
• Document identified needs, referrals provided, and follow-up actions in the medical record
when applicable
Health & Pharmacy Services Outreach and Assessment
• Conduct outreach to patients with prescriptions pending pick-up for more than 12 days
• Identify and document barriers to medication access or adherence
• Collaborate with pharmacy staff and care teams to resolve barriers and develop patientcentered solutions
• Support initiatives aimed at improving medication adherence and continuity of care
Community Outreach & Education
• Participate in community events to promote pharmacy services and medication-related
education
• Provide patient education on medication management, chronic disease support, preventive
care, and healthy behaviors
• Serve as a liaison between patients, the pharmacy team, and community partners
Required Qualifications
• No prior experience required; skills may be learned on the job
• Ability to communicate effectively with patients from diverse backgrounds
• Strong organizational skills and attention to detail
• Willingness to complete required training and cross-training
Preferred Qualifications
• Previous experience as a Community Health Worker
• Previous experience as a Pharmacy Technician
• Experience working in a healthcare, community-based, or patient support role
Other Requirements
• Ability to maintain patient confidentiality and comply with HIPAA requirements
• Comfort working in a fast-paced healthcare environment
• Reliable transportation for community outreach activities, if applicable
Employee Acknowledgment
I acknowledge that I have reviewed and understand the duties and expectations
outlined in this job description. I understand that this job description is not intended
to be all-inclusive and that duties may be modified based on organizational needs.