Customer Service Representative # 26-20622

Contact Center Specialist

We are seeking a dedicated and skilled Contact Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients, ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment.

Key Responsibilities:

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.
• Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
• Document all interactions in clear and concise online logs for accurate record-keeping.
• Transfer callers to appropriate Call Center units when necessary.
• Meet and exceed individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform additional duties as assigned by management.

Required Skills:

• A minimum of six months of recent experience in a high-volume contact center/call center environment.

Preferred Skills:

• Proficiency in Microsoft Office tools (Word, Excel, Outlook).
• Strong multitasking abilities and organizational skills.

Work Schedule:

• Monday Friday
• 8-hour shift between 7:00 AM 7:00 PM

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

US Tech Solutions is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

By applying, you acknowledge that AI-assisted tools may be used during hiring. IND01 #LI-KG6