Collections/Customer Service Representative

Collections Representative

Our client, a leading organization in the utility services sector, is seeking a Collections Representative to join their team. As a Collections Representative, you will be part of the Customer Service Department supporting the Collections and Customer Support teams. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.

Location: Las Cruces, NM

Pay Range: $15 to $17

Shift: Monday to Friday, 8am to 5pm

What's the Job?

• Assist customers with utility account inquiries, billing questions, and payment processing
• Process customer payments and maintain accurate account records
• Contact customers regarding past-due accounts and establish payment arrangements
• Explain billing procedures, policies, and utility regulations to customers
• Research and resolve customer complaints and account discrepancies

What's Needed?

• High school diploma or equivalent
• Previous experience in customer service, collections, billing, or call centers preferred
• Cash-handling experience preferred
• Bilingual in English and Spanish preferred
• Strong computer and data-entry skills

What's in it for me?

• Opportunities for professional growth and development
• Supportive work environment focused on teamwork and excellence
• Engagement in meaningful work supporting community utility services
• Competitive work hours with a consistent schedule
• Chance to develop valuable skills in customer service and account management

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)