Customer Service Coordinator I

Job Description

Job Description

Overview

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I.

Type: Contract

Job Title: Customer Service Coordinator I

Location: Tarboro, NC
Candidates must be able to commute and work onsite in Tarboro, NC

Pay Rate: Based on experience

Work Hours: M-F 8:00 AM - 5:00 PM

Education: High School Diploma or equivalent required.

Description

Join a collaborative customer service team supporting North American customers in a fast-paced, high-volume environment. As a Customer Service Coordinator I, you will serve as the primary point of contact for customer inquiries, order management, and issue resolution while partnering with internal departments to deliver an exceptional customer experience. This role is ideal for a detail-oriented professional who thrives in a customer-focused environment and enjoys solving problems while building strong relationships.

Requirements

• Respond to a high volume of customer inquiries via phone and email.
• Process customer orders accurately and efficiently.
• Manage customer cases using Salesforce.
• Coordinate with Sales, Accounting, Warehouse, Manufacturing, Quality, Product Management, and other internal teams to resolve customer requests.
• Provide customers with order status, inventory availability, pricing, shipping information, and product support.
• Resolve routine customer issues independently using sound judgment.
• Support complaint resolution and customer account maintenance.
• Maintain accurate customer records and account information.
• Ensure timely follow-up and complete resolution of customer requests.
• Participate in ongoing product and technical training.

Qualifications

• 2+ years of customer service or commercial support experience.
• Experience working in a fast-paced, high-volume customer service environment.
• Excellent verbal and written communication skills.
• Strong customer service, organizational, and problem-solving skills.
• Proficiency with Microsoft Word, Excel, Outlook, and web-based applications.
• Typing speed of approximately 50 WPM.
• Strong attention to detail with the ability to multitask effectively.
• Ability to work independently while collaborating within a team.
• Dependable attendance and a strong work ethic.
• Ability to meet established productivity and quality metrics.

Preferred Qualifications

• Experience with Salesforce case management.
• Experience with PeopleSoft Order Management or a similar ERP system.
• Previous call center experience.
• Experience in Life Sciences, healthcare, manufacturing, or a related industry.
• Positive attitude, adaptability, and a customer-first mindset.

Additional Information

• No third party resumes will be accepted.

• Drug testing and/or other employment-related inquiries may be conducted.

• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).

• CTG is an Equal Employment Opportunity employer.

• CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.