RTC- Case Worker

Job Description

Job Description

Overview

The Case Worker is a member of the Social Services Department responsible for coordinating casework and therapeutic services for youth placed by the Department of Education (DOE) and Departments of Social Services (DSS) within the RTC's community-based scattered-site program. The role manages an assigned caseload, supports the Social Services Team, and assists with related casework activities across multiple residential locations. Caseloads may vary based on program needs. The Case Worker reports to the Social Work Supervisor and works throughout the RTC's scattered-site locations and community settings.

Key Responsibilities

• Manage an assigned caseload and maintain accurate, up-to-date case records.
• Ensure compliance with OCFS, DSS, ACS, CSE, and agency regulations and standards.
• Complete required documentation, including progress notes, FASPs, permanency reports, incident reports, and court-related reports.
• Coordinate family engagement activities, including home assessments, family visits, sibling visits, and required contacts.
• Attend and participate in court hearings, treatment team meetings, FTCs, SPRs, and multidisciplinary meetings.
• Monitor and track case-related documents, evaluations, entitlements, and legal records.
• Serve as a third-party reviewer for Service Plan Reviews (SPRs) and Family Treatment Conferences (FTCs).
• Respond to and document incidents, including Justice Center matters, AWOL events, and critical incidents.
• Facilitate referrals to community resources and support discharge planning to ensure continuity of care.
• Attend required trainings and perform other duties as assigned to support program operations and youth outcomes.
• Other related duties as assigned by supervisor.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or a related field preferred.
• 1-3 years of experience working with adolescents in residential, child welfare, behavioral health, or related human services settings.
• Valid driver’s license with access to reliable transportation.
• Strong verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities, maintain organization, and work independently with minimal supervision.
• Bilingual (Spanish) preferred but not required.

Demonstrated empathy, flexibility, professionalism, and commitment to providing high-quality services to youth and families.

Supervisory Responsibilities

No

Work Environment

This position operates within a 24/7 Residential Treatment Center (RTC) serving youth ages 12–21 across multiple community-based sites. The role requires regular travel to homes, courts, schools, appointments, and RTC locations. Responsibilities include conducting home assessments, supporting family visitation, and attending court hearings and treatment meetings. Flexible hours, including occasional evenings, weekends, and holidays, may be required based on program needs.

Benefits & Compensation

• Competitive salary structure
• Health, dental, and vision insurance
• 401(k) with company match
• PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
• Remote / flexible work options (If applicable)

Additional Requirements

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NYC)
• Ability to travel to other Rising Ground Sites (if required)

Equal Employment Opportunity

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.