Data Operations Manager

Data Operations Manager

As a Data Operations Manager at Surge, you'll play a critical role in optimizing the systems and processes that support our product development and delivery. You'll work closely with cross-functional teams, ensuring smooth coordination between product, engineering, and operations. This is an ideal role for someone who thrives in fast-paced environments and is adept at solving complex operational challenges to drive product success.

What You'll Do

• Oversee the end-to-end product operations cycle, ensuring timely and efficient delivery of features, improvements, and customer-facing solutions.
• Collaborate with product and engineering teams to align operational processes with product goals, ensuring that customer needs are met with scalable solutions.
• Establish, track, and optimize key performance metrics that ensure product and operational success, identifying areas for continuous improvement.
• Manage internal and external communication around product updates, resolving any operational roadblocks that arise.
• Use data-driven insights to refine operational strategies, ensuring seamless execution and support for product teams.

What We're Looking for

• Strong analytical skills with a focus on improving operational efficiencies and product delivery.
• Ability to navigate ambiguity, manage multiple initiatives, and drive continuous improvement across product and operational teams.
• Excellent communication skills, with the ability to collaborate across departments and translate complex processes into actionable steps.
• Interest in AI/ML systems is a plus, but not required.