e-COMMERCE/CLERK

Job Title

Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness - Adhere to local, state, and federal laws, food safety procedures, and company guidelines - Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones - Initiate and complete selection process for customers on-line orders - Read and follow directions given in the note section - Ensure quality and freshness of all items chosen - Communicate with customers via a portable phone and respond to calls in a professional and timely manner - Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers cars - Process the orders through the point of sale (POS) system - Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock - Scan and bag orders on the go while following all bagging standards - Communicate any substitutions or exceptions to customers order at time of pick-up - Maintain organization and cleanliness of staging areas and equipment - Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor - Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair - Perform required opening and closing procedures - Learn and adapt to new and improved processes - Assist in training new e-Commerce team members - Meet/exceed productivity standards - Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum - Basic math skills (i.e., counting, addition, and subtraction)- Ability to read shelf tags- Excellent oral/written communication skills- Ability to work without supervision Desired - Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier