Care Center Manager

Job Description

Job Description

About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we'd like to meet you.

As a Care Center Manager, you will play a key leadership role in overseeing daily clinic operations and supporting both clinical and non-clinical staff. You'll help drive operational excellence, support a strong clinic culture, and ensure an outstanding experience for patients and providers alike. Successful managers are collaborative, hands-on leaders who thrive in fast-paced environments and are passionate about delivering exceptional care.

This position is based in Weaverville, NC and is a full-time, in-office position Monday–Friday, 8 AM–5 PM.

Specific responsibilities for this role will include, but are not limited to:

Provide leadership and foster collaboration across team members in Hopscotch clinics to deliver best-in-class patient care, support care teams and achieve goals around clinical outcomes, quality, operational and financial performance :

• Manage, coach, and mentor multidisciplinary teams of 5-10+ professionals at a single location
• Partner with physician leaders to enable successful clinical, operational, and financial outcomes and ensure they have the appropriate support needed
• Collaborate with teams across the company to share clinic information, identify/resolve/escalate issues and concerns, and support on-going training and development
• Advocate for patients and team members and foster a patient-centered, positive and supportive work culture

Lead day-to-day operations at the clinic, ensuring robust processes are being followed to support quality care and operational efficiency:

• Oversee daily clinic operations to ensure smooth and efficient care delivery
• Support staffing, scheduling, workflow management, and clinic operations
• Coordinate clinic facility and maintenance needs as needed
• Help oversee wraparound patient services, including transportation and field-based support when applicable
• Ensure a positive patient experience both inside and outside the clinic
• Support care delivery for a growing patient population while maintaining high standards of quality and service
• Assist the Director of Clinic Operations with budgeting requests and operational planning as assigned
• Lead scheduling and billing workflows to ensure efficiency and alignment with operational standards
• Support execution of operational and strategic initiatives across the clinic

Support achievement of key clinical, financial, and quality goals across the clinics:

• Assist with clinic financial reporting and operational performance tracking as assigned
• Monitor key clinic metrics and support performance improvement efforts
• Ensure compliance with HIPAA, CLIA, OSHA, and other regulatory requirements
• Identify opportunities to improve workflows, processes, and clinic performance

Serve as an ambassador for your clinic in the community and support the culture and mission of Hopscotch:

• Build and maintain strong community relationships and partnerships
• Support clinic growth initiatives and community outreach efforts
• Step in to support operational and customer service functions when needed

You would be a great fit for this position if you have experience managing large multidisciplinary teams in healthcare, a proven record of accomplishment of delivering financial and operational results and are passionate about delivering superb care to those who need it the most. Supervisory experience in a clinical setting is required.

A great candidate for this role has: 

• 2+ years of experience in a supervisory role within a clinical setting, managing teams both remotely and in person
• Experience managing operational and financial performance metrics preferred
• Passion for team-based, mission-driven healthcare delivery
• An understanding of the communities we serve and a commitment to delivering compassionate, high-quality care
• Strong leadership, communication, and problem-solving skills
• A proactive, flexible, and team-first approach

A track record of:

• Applying sound judgment, critical thinking, and problem-solving skills
• Improving processes and driving operational outcomes
• Building strong working relationships across teams
• Taking initiative and adapting quickly in fast-paced environments
• Bringing a positive attitude and willingness to jump in where needed

Additional skills and requirements for the role:

• Bachelor's degree preferred
• Strong interpersonal and communication skills, verbal and written
• Proven reliability, organization, and dependability
• Proficient PC and technology skills
• US work authorization 

From a cultural perspective, you are: 

• Adaptable and thoughtful in fast-paced, evolving environments
• Solutions-oriented, with a positive and proactive mindset
• Accountable, collaborative, and supportive of team growth
• Willing to roll up your sleeves and jump in where needed
• Clear, reliable, and communicative
• Patient- and provider-focused, with a passion for mission-driven care

We're building a different kind of healthcare experience — one centered on relationships, community, and whole-person care. Our teams are deeply connected to the patients and communities we serve, and we're committed to creating an environment where both patients and team members can thrive.

When you join Hopscotch, you'll have the opportunity to:

• Make a meaningful impact in underserved and rural communities
• Work alongside collaborative, mission-driven teams who genuinely care about one another
• Help shape and improve clinic operations in a growing organization
• Grow your leadership skills in a fast-paced, supportive environment where your ideas and contributions matter

• Competitive pay and quarterly bonus potential!
• Excellent medical, dental, and vision coverage
• Life and disability insurance
• Employee Assistance Program (EAP) support
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) retirement savings opportunities
• Employee discount programs and wellness resources
• Opportunities for growth and development within a mission-driven organization

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.