Sales and Service Technician

Job Title

Sales and Service Specialist

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Position Summary

As a Sales and Service Specialist, you'll help customers keep their vehicles running safely while developing the skills needed for a long-term career with Bridgestone Retail Operations. This role is designed as a pathway for future growth, helping you build valuable experience while preparing for additional opportunities across our retail network. Whether you're just getting started or bringing previous retail or automotive experience, you'll join a team that invests in your success through hands-on training, mentorship, and career development. If you're looking for a place where you can learn, contribute, and build your future, we'd love to have you on our team.

Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

Responsibilities

You'll play an important role in delivering exceptional customer service while supporting the day-to-day success of the store.

• Deliver exceptional customer service in person and over the phone.
• Build trust and lasting relationships with customers.
• Recommend automotive products and services based on customer needs.
• Coordinate service appointments and communicate timelines.
• Support merchandising, inventory, and daily store operations.
• Assist with opening and closing procedures as needed.
• Learn all aspects of store operations and business performance.
• Support store leadership and serve as Manager-on-Duty when appropriate as part of your development.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license
• Strong customer service and communication skills
• Willingness to learn new systems and operational processes

Preferred Qualifications

• Associate degree or equivalent technical/educational training
• Previous retail sales experience
• Previous automotive experience
• Previous leadership or supervisory experience

Our Crew Knows Benefits

• ASE accredited training and company-paid ASE certification opportunities
• Career advancement opportunities across more than 2,200 locations nationwide
• Medical, dental, and vision coverage starting day 1
• 401(k) with company match
• Generous paid vacation and paid holidays
• Flexible scheduling to support work-life balance
• Daily Pay available

Our Values Give Back to You

At Bridgestone, we're committed to creating an environment where teammates can grow, contribute, and feel supported every day.

• Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
• Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
• Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.

What We Offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.