Rental Car Manager and Customer Care Specialist

Job Description

Job Description

Description:

Job Title: Rental Car Manager & Customer Care Specialist
Location: Toyota of Fort Walton Beach – Fort Walton Beach, FL

Position Overview:
Toyota of Fort Walton Beach is seeking a motivated and customer-focused professional to join our team as a Rental Car Manager & Customer Care Specialist. This dual-role position is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has strong organizational and leadership skills.

Key Responsibilities:

Rental Car Management Duties:

• Oversee daily operations of the rental car department
• Manage vehicle inventory, availability, and scheduling
• Ensure vehicles are clean, maintained, and ready for customers
• Coordinate reservations, check-ins, and check-outs
• Monitor rental agreements, billing, and compliance requirements
• Handle customer inquiries, issues, and escalations professionally

Customer Care Specialist Duties:

• Provide exceptional customer service in person, over the phone, and online
• Assist customers with service appointments, vehicle inquiries, and follow-ups
• Address and resolve customer concerns with professionalism and empathy
• Maintain accurate customer records and communication logs
• Support dealership staff in delivering a seamless customer experience

Qualifications:

• Previous experience in customer service, hospitality, or automotive industry preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with computer systems and scheduling software
• Ability to lead, problem-solve, and stay calm under pressure
• Valid driver’s license with a clean driving record

What We Offer:

• Competitive pay (based on experience)
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for advancement within the dealership
• Supportive and team-oriented work environment

Job Title: Rental Car Manager & Customer Care Specialist
Location: Toyota of Fort Walton Beach – Fort Walton Beach, FL

Position Overview:
Toyota of Fort Walton Beach is seeking a motivated and customer-focused professional to join our team as a Rental Car Manager & Customer Care Specialist. This dual-role position is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has strong organizational and leadership skills.

Key Responsibilities:

Rental Car Management Duties:

• Oversee daily operations of the rental car department
• Manage vehicle inventory, availability, and scheduling
• Ensure vehicles are clean, maintained, and ready for customers
• Coordinate reservations, check-ins, and check-outs
• Monitor rental agreements, billing, and compliance requirements
• Handle customer inquiries, issues, and escalations professionally

Customer Care Specialist Duties:

• Provide exceptional customer service in person, over the phone, and online
• Assist customers with service appointments, vehicle inquiries, and follow-ups
• Address and resolve customer concerns with professionalism and empathy
• Maintain accurate customer records and communication logs
• Support dealership staff in delivering a seamless customer experience

Qualifications:

• Previous experience in customer service, hospitality, or automotive industry preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with computer systems and scheduling software
• Ability to lead, problem-solve, and stay calm under pressure
• Valid driver’s license with a clean driving record

What We Offer:

• Competitive pay (based on experience)
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for advancement within the dealership
• Supportive and team-oriented work environment