Commercial Service Coordinator

Service Coordinator

InPwr, Inc. is looking for a Service Coordinator to join our dynamic team! We are an award-winning electrical design-build firm headquartered in Indianapolis, IN, with offices in Denver, CO, Los Angeles, CA, Ft. Myers, FL, and Dallas, TX. Named a 2019, 2022, 2023, and 2024 Top Places to Work, we believe in building it better, focus on complex opportunities, and taking the electrical design to the next level, with licenses in over forty states and projects across the nation.

We InPwr people through personal commitment, relentless dedication, and driving results together. Come Join our Team!

The Service Coordinator oversees project functions to ensure financial success, including job initiation and completion, purchasing, managing customer portals, and providing general support to the Service Department and Manager.

Skills and Requirements:

• Bachelor's degree in business administration, project management, or related field (preferred but not required)
• Proven accounting experience, preferably in construction
• Positive attitude, team player, and leader
• Strong work ethic and commitment to excellence
• Excellent interpersonal and communication skills
• Proficiency in office software and project management tools
• Exceptional organizational and time-management skills
• Attention to detail and accuracy
• Ability to work independently and collaboratively

Benefits:

• Medical, Dental, Vision and Life Insurance 100% company paid for employees
• Paid vacation & holidays
• 401(k) company match
• 30-day paid sabbatical every 5 years of employment
• Stable employment with a growing company
• Highly competitive salary

Essential Functions:

• Coordinate dispatch schedules with the Service Manager.
• Respond to and follow up on emails promptly.
• Assist the Service Manager with monthly financials.
• Create WOs and manage them until the job is complete.
• Manage project photos from start to finish.
• Manage customer sign off sheets.
• Organize SharePoint job folders.
• Establish and maintain vendor and customer relationships.
• Manage and coordinate subcontractors and materials.
• Assess job needs and perform initial WO tasks, submittals, material procurement, permitting, subcontractor setup, etc.
• Create and submit job closeout documentation as necessary.
• Support various functions of the Service Department as needed including contracts and permits.

Financial Maintenance:

• Maintain and troubleshoot financial reports.
• Accounts Receivable:
  • Handle customer connections and set ups.
  • Generate and issue invoices.
  • Monitor and follow up on outstanding payments.
  • Contact clients for overdue payments.
  • Reconcile accounts and resolve discrepancies.
  • Prepare regular accounts receivable reports.
  • Provide excellent customer service.
  • Issue POs and track materials.
  • Update Excel Dashboard with correct financial information and stay up to date with job tracking.
• Accounts Payable:
  • Review and process vendor invoices.
  • Coordinates with vendors and Accounts Payable to resolve billing and payment issues.
  • Assist with internal and external audits.
  • Identify process improvements.
  • Handle purchasing and new vendor setup.

Technology & Tools:

• Technology:
  • Spectrum InPwr financial software
  • Microsoft Outlook, Word, Excel
  • SharePoint
  • Vendor websites (rentals specifically)
  • Adobe Acrobat

Working/ Environment/ Physical Demands to successfully perform the essential functions of this job. This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. The employee must occasionally lift and/or move up to 15 pounds. Employees in this position must be physically able to efficiently perform the essential functions of the position. Candidates must be able to conduct site visits to provide estimates, navigating a variety of conditions and environments.

EEO, Drug Free Workplace

Safety has always been our priority. Along with the usual protocols to protect our workforce, vendors, and business partners, we've implemented additional safety standards, specifically in response to minimizing the possibility of transmission of the COVID-19 virus. Along with CDC recommended guidelines associated with hand-sanitization and safe-distancing, we've established procedures to reduce exposure and susceptibility. These include providing personnel with appropriate PPE, limiting non-essential foot traffic, added cleaning protocols, and encouraging open lines of communication for feedback, questions, and concerns.

Employment contingent upon successful completion of background investigation and drug screening. Smoke-free workplace. Drug-free work environment according to Federal Law.

InPwr Inc is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status. Our hiring process includes drug & alcohol screening, E-verify, driving record, and background check. InPwr Inc. is an Equal Opportunity Employer and a Drug-Free Workplace Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.