Director of Operations - QSR

We are looking for a Director of Operations to lead the performance of a multi-unit restaurant market.

This is a field leadership role. We need someone who wants to be in the restaurants, developing General Managers and District Managers, solving problems and driving results.

The Director of Operations will be responsible for sales, profitability, people development, guest experience and operational execution across their restaurants.

What You'll Own

Lead the day-to-day performance of a multi-unit restaurant market

Coach and develop District Managers and General Managers

Drive sales, traffic and restaurant-level profitability

Improve labor, food cost and overall restaurant economics

Ensure restaurants consistently execute brand and operating standards

Identify underperforming restaurants and build clear improvement plans

Recruit, develop and retain strong restaurant leadership

Build a pipeline of future General Managers and District Managers

Regularly visit restaurants and stay connected to what is actually happening in the field

Partner with HR, Training, Marketing and other departments to support restaurant teams

Support new restaurant openings and market expansion

Review restaurant P&Ls and hold leaders accountable for results

Improve guest experience, speed of service, quality and consistency

Create accountability while maintaining a strong culture across the market

What We're Looking For

Strong multi-unit restaurant operations experience

Experience leading District Managers, Area Managers or a large group of General Managers

Strong understanding of restaurant P&Ls and four-wall economics

Proven ability to improve sales, labor, food cost and profitability

Track record of developing strong restaurant leaders

Comfortable managing both high-performing and underperforming locations

Ability to identify problems quickly and turn them into actionable solutions

Strong communication and leadership skills

Willingness to spend significant time in the restaurants

Experience with a growing restaurant brand is preferred

The Right Person
We are looking for an operator. Someone who doesn't manage restaurants from a spreadsheet.

You want to be in the field. You know your General Managers, understand what is happening inside your restaurants and aren't afraid to jump in when something isn't working.

You understand the P&L, but you also understand the people behind those numbers.

You develop leaders, create accountability and know how to get multiple restaurants consistently executing at a high level.

Most importantly, you take ownership of your market. When the restaurants win, you know why. When they don't, you don't make excuses. You figure out what needs to change and lead the team to fix it.

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