Service Call Center Representative

$20 per hour

Express Employment Professionals Defunct

Job Full Description

Express Employment Professionals in Woodbury, Mn is seeking a talented for a Call Center Representative for a fast paced company in the East Metro!

Schedule:

Tues-Fri, 9:30 AM - 6:00 PM and Sat, 7:30 AM - 4:00 PM (Off Sun & Mon)
Mon-Fri, 9:30 AM - 6:00 PM when not scheduled on Saturday
Training Schedule (First 3 weeks): Mon-Fri, 8:00 AM - 4:30 PM

Pay: $20/hr. DOE + Monthly Commission ($200-$300 average based on appointments scheduled)

Temp-to-Hire Opportunity! Call Center Representative
Join a fast-paced and customer-focused team!

Position Summary:
We're looking for a Call Center Representative to join a high-volume service department. You'll play a key role in professionally scheduling and managing customer appointments, ensuring a seamless experience for both customers and technicians.

Responsibilities:

Answer inbound calls to gather vehicle and customer information, and schedule service appointments
Clearly communicate customer concerns and requests to the service team
Provide accurate estimates for service time and cost
Perform follow-up calls to ensure satisfaction post-service
Handle customer concerns and complaints with professionalism and empathy
Build positive relationships with both customers and teammates
Reschedule appointments as needed during the call

Required Skills and Experience

Typing speed of 40+ WPM with high accuracy (45-55 WPM preferred)
1+ year of customer service or call center experience (automotive or service-related industry a plus)
Strong communication and active listening skills
Comfortable navigating multiple computer systems and screens simultaneously
Ability to handle high call volume with professionalism and efficiency
Detail-oriented with strong organizational and time management skills
Ability to work independently and as part of a collaborative team
Positive attitude and problem-solving mindset when dealing with customer concerns
Dependable attendance and commitment to schedule requirements

Team handles 3,000-4,000 appointments per month - your attention to detail and customer service skills will make a big impact!

#2000OS

Please contact our Express Employment Professionals Office in Woodbury, MN for immediate consideration!

View phone number on click.appcast.io

View email address on click.appcast.io

Woodbury, MN
3394
650 Commerce Drive
Suite 135
Woodbury, MN 55125

Apply

Vacancy posted 4 days ago

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