Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Associate IT Manager

Testronic

Job Description

Job Description

We are seeking a motivated and hands-on Associate IT Manager to support and lead day-to-day IT operations while developing and mentoring a team of IT Technicians. This role is ideal for someone with a strong technical support background who is ready to take the next step into leadership, training, and operational management.

The successful candidate will combine technical expertise with strong communication and coaching abilities to ensure efficient IT support delivery, continuous team development, and excellent service across the organisation.

Key Responsibilities

Team Leadership & Technician Development

  • Lead, support, and mentor IT Technicians in daily operational activities
  • Deliver ongoing coaching and training to improve technical knowledge, troubleshooting capability, and customer service skills
  • Assist in developing support staff
  • Promote best practices, accountability, and continuous improvement within the IT support team
  • Conduct knowledge-sharing sessions and document internal procedures and troubleshooting guides
  • Encourage professional development, certifications, and skills growth across the team

IT Support & Operations

  • Oversee the IT Help Desk and ensure timely resolution of incidents and service requests
  • Prioritise and manage support tickets based on urgency and business impact
  • Respond to and resolve hardware, software, networking, and user access issues
  • Support workstation setups, hardware installations, user permissions, and software deployments
  • Escalate complex technical issues where appropriate while maintaining ownership through resolution
  • Ensure accurate logging and tracking of incidents within the helpdesk system
  • Maintain compliance with IT policies, change management procedures, and regulatory requirements

Infrastructure & Systems Support

  • Support and maintain Windows operating systems, Active Directory, Office 365, Exchange, networking equipment, and virtualised environments
  • Assist with system upgrades, testing, configuration changes, and infrastructure improvements
  • Participate in project delivery and communicate progress, milestones, and risks effectively
  • Support backup systems, endpoint protection, firewalls, and network storage solutions

Requirements

  • 3+ years’ experience in IT Support, Help Desk, or Systems Administration roles
  • Previous experience mentoring, training, or supervising junior technicians is highly desirable
  • Strong understanding of:
    • Windows Operating Systems
    • Active Directory
    • Office 365 & Exchange
    • Networking concepts including VLANs and managed switches
    • VMware virtualisation
    • DNS, DHCP, and endpoint security
  • Excellent leadership, communication, and interpersonal skills
  • Ability to explain technical concepts clearly to both technical and non-technical users
  • Strong problem-solving and organisational abilities
  • Ability to work independently while leading a collaborative support environment

Preferred Qualifications

  • Cisco CCNA and/or Microsoft MCSA certifications
  • Degree in Information Technology, Computer Science, or related field
  • Experience working in fast-paced, service-oriented IT environments

Working Conditions

  • Occasional after-hours or weekend support may be required
  • Ability to lift and move IT equipment when necessary
  • Occasional travel between office locations may be required

Benefits

  • Medical Plan
  • Vision Plan
  • Employer Paid Life Insurance
  • Employee Assistance Program
  • 401K w/ Matching Contribution
  • Paid Company Holidays
  • Paid Time Off
  • Paid Parental Leave

Testronic Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact View email address on ziprecruiter.com.

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Associate IT Manager in Kenner, LA vacancy
  • Cheez is a new app that sends you the pictures that your friends take of you, powered by facial recognition. See the iOS app or the Android app Responsibilities: Assist in defining product requirements, objectives, and key results based on user needs and market...
    Suggested
    Full time

    Cheez

    Kenner, LA
    5 days ago
  • Associate Director of College Counseling The Associate Director of College Counseling is part...  ...for students in grades 9 and 10, and managing an equal caseload of juniors and seniors...  ...Associate Director is not a support role; it is a peer role, defined by shared responsibility... 
    Suggested
    Local area

    Metairie Park Country Day School

    Metairie, LA
    4 days ago
  • $137k - $235.75k

     ...more at We are searching for the best talent for the role of Associate Director, Oncology Epidemiology . We have a preference for...  ...requirements for Post Approval Authorization Studies and Risk Management plans and the development of formal guidance for use of RWE for... 
    Suggested
    Full time
    Temporary work
    Local area
    Remote work

    Johnson & Johnson

    Kenner, LA
    5 days ago
  • $69.2k - $86.5k

     ...Eligible Work Locations: Remote - Nationwide, United States Associate Strategic Resource Engagement Manager Preferred Location: Southern California - USA...  ...with decades of experience in services management, IT resourcing, engineering, professional services and customer... 
    Suggested
    Full time
    Remote work
    Shift work

    World Wide Technology

    Kenner, LA
    2 days ago
  • Overview The Service Desk Manager is responsible for the leadership, performance, and continuous evolution of the Service Desk function....  ...Service Desk Manager owns the ITSM platform and drives maturity from IT service management (ITSM) toward enterprise service management (... 
    Suggested
    Work at office

    ENFRA LLC

    Metairie, LA
    3 days ago
  • What to Expect Our Associate Sales Managers are seasoned retail leaders with natural charisma. In this role, you will collaborate with the Sales Manager to recruit, train, develop, and manage a dynamic store team, contributing to Tesla's mission of accelerating the world... 
    Hourly pay
    Full time
    Temporary work
    Local area
    Relocation
    Flexible hours
    Weekend work
    Afternoon shift

    Tesla Motors, Inc.

    New Orleans, LA
    3 days ago
  • $78.4k - $89.5k

    Sr. Associate Process Manager Sr. Process Manager, Enterprise Screening & Risk Advisory (ESRA) - Team Envoy The Role: Enterprise Screening & Risk Advisory (ESRA) is responsible for critical risk management activities that involve the screening of Capital One customers and... 
    Full time
    Part time
    Work at office
    Local area
    Shift work

    Capital One National Association

    New Orleans, LA
    5 days ago
  •  ...field. Proven experience in selling high-cost products within the medical device industry. Advanced English proficiency. Preferred: Experience in Orthopedics. MBA or relevant postgraduate specialization. Experience in people management. #J-18808-Ljbffr Incluyeme

    Incluyeme

    New Orleans, LA
    1 day ago
  • A leading global consulting firm is seeking a Senior Manager in Oracle Services to lead client engagements and manage complex projects. The ideal candidate will have a strong accounting background and proven experience in project management and stakeholder engagement. This... 
    Flexible hours

    Ernst & Young Oman

    Harahan, LA
    1 day ago
  •  ...small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Cruise & Excursions Director is a hybrid role responsible for engaging guests both on board and ashore. On board, the Cruise... 
    Daily paid
    Full time
    Work at office
    Local area
    Immediate start
    Home office
    Shift work
    Day shift

    American Cruise Lines

    Harahan, LA
    2 days ago
  •  ...Summary Xavier University of Louisiana is seeking to hire an Associate Director of Student Success. This position reports to the Director...  ...education environment). Proven track record of creating, managing, and implementing academic support programs and services, including... 
    Full time
    Summer work
    Work at office
    Local area
    Weekend work
    Afternoon shift

    Xavier University of Louisiana

    New Orleans, LA
    4 days ago
  • Associate Director- Management Consulting - State and Local Government - Louisiana page is loaded## Associate Director- Management Consulting - State and Local Government - Louisianalocations: US - LA, Baton Rouge: US - LA, New Orleanstime type: Full timeposted on: Posted... 
    Temporary work
    Local area
    Flexible hours

    Dovel Technologies, Inc

    New Orleans, LA
    5 days ago
  • Associate Director, Pre-Professional Advising New Orleans, LA, United States Job Description The Associate Director, Pre Professional...  ...Unit and holds a key leadership role within the College Advising management team. The Associate Director, Pre Professional Advising... 
    Work at office
    Local area
    Weekend work
    Afternoon shift

    Tulane University Translational Science Institute

    New Orleans, LA
    2 days ago
  • Tulane University is seeking a Senior Associate Director for Major Gifts and Regional Programs. This role involves responsibility for cultivating and securing major gifts ranging from $100,000 to $1,000,000, coordinating closely with various departments within the university... 

    Tulane University

    New Orleans, LA
    5 days ago
  • A leading consulting firm is seeking an Associate Director for Management Consulting in Louisiana. The role involves managing client engagements, leading teams, and business development within state agencies. Candidates should have over 7 years of relevant experience, with... 
    Local area

    Dovel Technologies, Inc

    New Orleans, LA
    5 days ago
  • $238.83k - $341.19k

     ...primary care providers. We’re rapidly expanding and we need great people to join our team. The Associate Market Clinical Director will directly supervise, performance manage and train Clinical Directors within in his/her assigned market. The incumbent in this role is... 
    Work at office
    Local area

    ChenMed

    New Orleans, LA
    3 days ago
  • $50.4k - $78.74k

     ...Specialist will assist with capital improvement planning and project management activities in support of the district's facilities goals and...  ..., network configuration, and system integration. Knowledge of IT security and compliance standards. $50,400 - $78,735 a year Salary... 
    For contractors
    Work experience placement

    Medium

    New Orleans, LA
    3 days ago
  •  ...5 years of relevant experience. The successful candidate will collaborate with cross-functional teams, develop content plans, and manage client relationships effectively. Strong communication skills and proficiency in Adobe Creative Suite are preferred. HDR is committed... 

    Fashion Institute of Design & Merchandising

    Metairie, LA
    5 days ago
  •  ...Inc. is seeking a Senior Communications Coordinator in Metairie, Louisiana. The role involves developing communications strategies, managing client relationships, and overseeing project deliverables. Candidates should possess at least 5 years of industry experience and... 

    HDR

    Metairie, LA
    5 days ago
  • Associate Branch Manager (ABM) will help drive profitable growth in a small geography or within a large office by leading, coaching and developing advisors. Responsible for creating a compelling business plan emphasizing growth, client acquisition, financial planning,... 
    Full time
    H1b
    Work at office
    Local area
    Work from home
    Visa sponsorship
    1 day per week

    Threadneedle group

    New Orleans, LA
    1 day ago
  • Assistant Director / Associate Director / Director - Social Media & Digital Strategy page is loaded## Assistant Director / Associate Director...  ...across the Flagship to strengthen alignment and performance.**Management & Governance** (15%)Leads and develops LSU’s central social... 
    Work at office
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift

    Louisiana State University

    New Orleans, LA
    3 days ago
  • $100k

     ...Requirements Maximus is seeking an experienced Technical Project Manager to lead complex technology initiatives supporting Medicaid...  ...and implementation of infrastructure solutions. Interface with IT Resources, Management Teams, and other Business Partners on a regular... 
    Minimum wage
    Full time
    Contract work
    Temporary work
    Work experience placement
    Remote work
    Shift work

    Maximus

    Kenner, LA
    3 days ago
  • $101.9k - $132.45k

     ...What you’ll do here: As the Software Engineering Manager, you will lead a team dedicated to creating tools to deliver world‑class content for our Cengage Learning Platforms (CLP). Working closely with internal partners, you will define and implement an innovative, AI‑first... 
    Work experience placement
    Local area
    Remote work

    Cengage

    Harahan, LA
    6 days ago
  • $100k

    Tulane University Translational Science Institute is seeking an Associate Director for Major Gifts and Regional Programs to drive their major gift initiatives. This role encompasses the identification and cultivation of donor relationships, focusing on securing significant... 

    Tulane University Translational Science Institute

    New Orleans, LA
    2 days ago
  • Deputy Associate Director, Community Outreach and Engagement Cancer Center Jobs Deputy Associate Director, Community Outreach and Engagement LSU LCMC Health Cancer Center December 17, 2025 The LSU LCMC Health Cancer Center and LSU Health New Orleans' (LSUHSC-NO) School... 

    Association-American Cancer Institute

    New Orleans, LA
    4 days ago
  • WGNO News in New Orleans, has a rare opening for a Newscast Director. Essential Duties & Responsibilities Programs and executes live and pre-recorded broadcasts with the use of multiple automated television production systems. Coordinates the efforts of technical operators...
    Work at office
    Shift work

    WGNO-TV/WNOL-TV

    Metairie, LA
    2 days ago
  •  ...Northeast Rdc, located in Harahan, Louisiana, is seeking an Operations Supervisor to manage delivery activities. This role involves overseeing the safety and productivity of delivery associates, ensuring compliance with regulations, and optimizing the use of company... 

    Sysco Northeast Rdc

    Harahan, LA
    5 hours ago
  •  ...leadership over integrated information technologies. The CIO will manage the Office of Information Technology and ensure compliance across...  ...administrative divisions. Responsibilities include overseeing IT operations and collaborating with university leaders for ongoing... 
    Full time
    Work at office

    University of New Orleans

    New Orleans, LA
    5 days ago
  •  ...institutional research. The CIO is responsible for leading and managing the Office of Information Technology. The CIO will provide both...  ...collaboratively with all divisions of the institution to ensure IT integration, compliance and effectiveness, especially Student Affairs... 
    Work at office

    University of New Orleans

    New Orleans, LA
    1 day ago
  • $100k

    MAJOR GIFTS, REGIONAL PROGRAMS, ASSOCIATE DIRECTOR The Major Gifts, Regional Programs, Associate Director will be responsible for Tulane’s major gift program in an assigned region, including the identification, cultivation, solicitation, and stewardship of individuals,... 
    Temporary work
    Work at office

    Tulane University Translational Science Institute

    New Orleans, LA
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Associate IT Manager. Be the first to apply!