eBusiness Coordinator

R10092323 eBusiness Coordinator (Open) Location: Little Rock, AR - Retail shop; Memphis, TN - McCorkle - Retail shop At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Drive the adoption and utilization of Airgas' eBusiness solutions by developing and supporting key growth strategies. This role works closely with customers and operations personnel to simplify the customer experience. Key responsibilities include managing user and account maintenance using the eComm Admin Tool, supporting special projects, and training new and existing associates on the eBusiness platform. Manage the eBusiness platform, including new user/account setup, site maintenance, custom list creation, and data updates (SAP and eCommerce), while serving as the primary escalation point for issue resolution. Drive customer adoption and utilization by proactively engaging users, managing the onboarding process, presenting solutions, and acting as the customer advocate for complex eBusiness issues. Coordinate regional training for sales and process changes, and contribute to strategic development by analyzing performance data and designing new eBusiness processes. Provide exceptional internal and external customer service, ensure safety compliance, and serve as backup to the eBusiness Manager on special projects. Recruiter: Neelam Patel / View email address on click.appcast.io / View phone number on click.appcast.io Required Qualifications Core Skills & Mindset: Excellent customer service, attention to detail, and a solution-oriented mindset with the ability to prioritize tasks, build rapport, and maintain confidentiality. Functional Knowledge: Familiarity with online shopping and internet browser troubleshooting, knowledge of SAP, and experience presenting in front of groups. Work Requirements & Logistics: Must be a driven, independent worker requiring limited supervision, able to travel within the area by personal vehicle, and possess a valid Driver's License. Education & Experience: Bachelor's degree (may substitute with four additional years of related experience) and a minimum of one year of experience in a customer service or eCommerce support role. Preferred Qualifications Marketing or IT background SAP Business Warehouse knowledge Product knowledge of industrial gases, welding equipment and safety (PPE) products Prior experience using SAP strongly preferred Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre‑tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full‑time employees. Additionally, we offer our eligible employees a 401(k) plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children. Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us‑View email address on click.appcast.io. #J-18808-Ljbffr